Aeris Connectivity Service Status
Maintenance Notification
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 2026 - 03:00 UTC
Scheduled - This is to notify you that Aeris engineers will perform maintenance beginning on August 21, 2026, at 3:00 AM UTC to deploy service enhancements. The maintenance window will last up to five hours, from 3:00 AM to 8:00 AM UTC, followed by a 24-hour monitoring period ending on August 22, 2026, at 8:00 AM UTC.

During the maintenance window on August 21, 2026, between 3:00 AM UTC and 8:00 AM UTC, customers using Dual-Mode A-LH Service, Fusion NA IoT Service, Fusion Global IoT Service, and Global GSM Service may experience brief degradation of VPN, Data, SMS, and Voice services for up to 30 minutes in the United States market only. Customers in the UK, Europe, and Africa will not be impacted.

Please see below for additional details.

Maintenance case reference number: 183144 / IOTCHG-10738
Aug 21, 2026 03:00 - Aug 22, 2026 08:00 UTC
Fusion Global IoT Service Under Maintenance
Data Under Maintenance
SMS Under Maintenance
Voice Under Maintenance
Provisioning Operational
None Operational
Fusion NA IoT Service Under Maintenance
Data Under Maintenance
Provisioning Operational
None Operational
SMS Under Maintenance
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Under Maintenance
Data Under Maintenance
Provisioning Operational
SMS Under Maintenance
Voice Under Maintenance
None Operational
Dual-Mode A-LH Service Under Maintenance
Data Under Maintenance
SMS Under Maintenance
Voice Under Maintenance
Provisioning Operational
None Operational
Business Services Operational
Portal Operational
My Reports Operational
My Alerts Operational
VPN connectivity Operational
AerSight Streaming Operational
None Operational
API Web Services Operational
AerAdmin Operational
AerFrame Operational
AerTraffic Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Aug 21, 2026

Unresolved incident: Maintenance Notification.

Aug 20, 2026

Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 20, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 10:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Aug 20, 2026 at 10:00 AM UTC to deploy the service enhancement. Provisioning may be impacted for up to 10 minutes during the maintenance activity.

There will be no impact on Data, voice and SMS services. Please see below for more details. We appreciate your patience and understanding.

As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 183866
Aug 19, 06:14 UTC

Aug 19, 2026

Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 19, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 04:00 UTC
Scheduled - This is to notify you that Aeris engineers will perform maintenance beginning on August 19, 2026, at 4:00 AM UTC to deploy service enhancements. During this activity, customers using Dual-Mode A-LH Service, Fusion NA IoT Service, Fusion Global IoT Service, and Global GSM Service may experience brief degradation of VPN, Data, SMS, and Voice services for up to 30 minutes.

Please see below for additional details.

Maintenance case reference number: 183149 / IOTCHG-10799
Aug 11, 19:07 UTC

Aug 18, 2026

No incidents reported.

Aug 17, 2026

No incidents reported.

Aug 16, 2026

No incidents reported.

Aug 15, 2026

No incidents reported.

Aug 14, 2026

Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 14, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 03:00 UTC
Scheduled - This is to notify you that Aeris engineers will perform maintenance beginning on August 14, 2026, at 3:00 AM UTC to deploy service enhancements. During this activity, customers using Dual-Mode A-LH Service, Fusion NA IoT Service, Fusion Global IoT Service, and Global GSM Service may experience brief Data, SMS, and Voice service degradation of up to 15 minutes in the United States market only. UK, European, and African markets will not be impacted. Please see below for additional details.

Maintenance case reference number: 182546 / IOTCHG-10725
Aug 5, 18:14 UTC

Aug 13, 2026

Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 13, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 13, 04:30 UTC
Scheduled - This is to notify you that Aeris engineers will perform maintenance beginning on August 13, 2026, at 4:30 AM UTC to deploy service enhancements. During this activity, customers using Dual-Mode A-LH Service, Fusion NA IoT Service, Fusion Global IoT Service, and Global GSM Service may experience brief Data, SMS, and Voice service degradation for up to 30 minutes. Please see below for additional details.

Maintenance case reference number: 182545 / IOTCHG-10661
Aug 5, 17:59 UTC

Aug 12, 2026

Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 12, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 04:30 UTC
Scheduled - This is to notify you that Aeris engineers will perform a maintenance activity starting on August 12, 2026, at 4:30 AM UTC to deploy service enhancements. During this activity, Data and SMS services may experience a brief impact of up to 15 minutes in the United States market only. This maintenance activity will not impact UK, European, or African markets. Please see below for additional details.

Maintenance case reference number: 182268 / IOTCHG-10601
Aug 3, 19:17 UTC

Aug 11, 2026

Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Aug 11, 2026 at 04:00 AM UTC to deploy the service enhancements. Brief data service impact may be experienced during the activity. Sessions will be re-established as per device retry mechanism.

There will be no impact on voice and SMS services. Please see below for more details. We appreciate your patience and understanding.

As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 1182957
Aug 10, 13:38 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 11, 01:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Aug 11, 2026 at 01:00 AM UTC to deploy the service enhancements. Brief provisioning impact may be experienced during the maintenance activity.

There will be no impact on Data, voice and SMS services. Please see below for more details. We appreciate your patience and understanding.

As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 182001
Jul 31, 03:44 UTC

Aug 10, 2026

Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 10, 07:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 04:30 UTC
Scheduled - This is to notify you that Aeris engineers will perform maintenance beginning on August 10, 2026, at 4:30 AM UTC to deploy service enhancements. During this maintenance window, authentication requests for new data sessions may be unavailable for up to 15 minutes. Existing data sessions and all other services will remain unaffected. Please see below for additional details.

Maintenance case reference number: 182369 / IOTCHG-10548
Aug 4, 12:28 UTC

Aug 9, 2026

No incidents reported.

Aug 8, 2026

No incidents reported.

Aug 7, 2026

Maintenance Notification
Completed - The scheduled maintenance has been completed.
Aug 7, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 04:00 UTC
Scheduled - This is to notify you that Aeris engineers will be performing maintenance beginning on August 7, 2026, at 4:00 AM UTC to deploy service enhancements. During this activity, the pnet.aer.net, iotst.aer.net, subman.aer.net, rrr.aer.net, secureapn.net, and st.secureapn.net APNs may experience an estimated service impact of up to 60 minutes, including two brief service interruptions lasting approximately 10–30 seconds each. In addition, SMS service may experience a temporary interruption of up to 60 minutes. No impact is expected to any other services. Please see below for additional details.

Maintenance case reference number: 181641 / IOTCHG-8111
Jul 28, 20:39 UTC
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