Start Date/Time: 9/15/2021 8:12 PM PT
End Date/Time: 9/15/2021 9:25 PM PT
Case Number: 82894
Description of Failure:
On Sep 15 2021, at 08:45 PM PT, Aeris’ team identified the impairment of data services for European region Fusion Global and Global GSM customers.
Data services were impacted due to switchover failure of network element during the maintenance window.
Data services became available once Aeris’ engineers modified the configuration of network element to restore the services.
Corrective Action Items:
Aeris’ engineering team will investigate and enhance the network configuration to avoid future occurrence of such issues.