Start Date/Time: 9/15/2021 8:12 PM PT
End Date/Time: 9/15/2021 9:25 PM PT
Case Number: 82894
Duration(DD:HH:MM): 00:01:13

Description of Failure:
On Sep 15 2021, at 08:45 PM PT, Aeris’ team identified the impairment of data services for European region Fusion Global and Global GSM customers.

Impairment Cause:
Data services were impacted due to switchover failure of network element during the maintenance window.

Impairment Resolution:
Data services became available once Aeris’ engineers modified the configuration of network element to restore the services.

Corrective Action Items:
Aeris’ engineering team will investigate and enhance the network configuration to avoid future occurrence of such issues.