Start Date/Time: 9/13/2021 3:05 AM PDT
End Date/Time: 9/13/2021 2:56 PM PDT
Case Number: 82804
Duration(DD:HH:MM): 00:11:51
Description of Failure:
On Sep 13, 2021 at 3:05 AM PT Aeris NOC observed that scheduled My Reports were not processed and delivered to customer via email and uploaded on the Portal. No other services were impacted.
Impairment Cause:
My Reports services were impacted due to required report scheduling jobs missing on the server after the execution of My Report procedural MOP.
Impairment Resolution:
My Reports services were restored once Aeris’ engineers restored the required report scheduling jobs.
Corrective Action Items:
Enhance the MOP review process to ensure proper compliance with the technical procedures in a MOP.