Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification Apr 8, 2025 11:00-13:00 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting on April 8th, 2025 at 11:00 AM UTC to deploy infrastructural enhancements. During the activity, no impacts are anticipated towards the data, voice, SMS, portal access, provisioning and reporting services. Please see below for more details.

Maintenance case reference number: 143349
Posted on Mar 25, 2025 - 22:05 UTC

Maintenance Notification Apr 9, 2025 04:00-10:00 UTC

This is to notify you that Aeris carrier Partner will be performing a maintenance activity starting on April 9, 2025 at 4:00 AM UTC to deploy service enhancements. During the activity, there may be a brief impact on provisioning and portal service.

There will be no impact on Data, SMS and Voice services during the maintenance window.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 143824

Maintenance case reference number: 143824
Posted on Apr 02, 2025 - 21:19 UTC
Apr 4, 2025

No incidents reported today.

Apr 3, 2025
Incident Notification
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: Intermittent connectivity with 2G, 3G, and LTE service.

Incident case number: 143809

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 3, 01:51 UTC
Monitoring - UPDATE 2: At this we do not observe any service impact. Aeris engineers continue to monitor for possible impact.

Description: Potential intermittent connectivity with 2G, 3G and LTE service.

Incident case number: 143809

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 2, 19:20 UTC
Identified - UPDATE 1: Aeris engineers continue to investigate alerts and possible impact.

Description: Possible intermittent connectivity with 2G, 3G and LTE service.

Incident case number: 143809

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 2, 18:19 UTC
Update - We are continuing to investigate this issue.
Apr 2, 17:20 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: Intermittent connectivity with 2G, 3G and LTE service.

Incident case number: 143809

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 2, 17:18 UTC
Apr 2, 2025
Apr 1, 2025

No incidents reported.

Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 27, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 03:00 UTC
Scheduled - This is to notify you that Aeris engineers along with carrier partner will be performing a maintenance activity starting on March 27th, at 3:00 AM UTC to deploy infrastructural enhancements. During the activity, data and SMS services for dual mode ALH SIMs will be impacted for up to 10 minutes within the first half of the maintenance window. There will be no impacts to voice, portal access, provisioning and reporting services. Please see below for more details.

Maintenance case reference number: 142686
Mar 12, 01:02 UTC
Mar 26, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 26, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Mar 26, 2025 at 4:00 AM UTC to deploy the service enhancements. Brief intermittent Provisioning impacts may be experienced during the maintenance activity.

There will be no impact on Data, voice, SMS and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 143356
Mar 26, 01:54 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 26, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 02:00 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on March 26th, at 2:00 AM UTC to deploy infrastructural enhancements. During the activity, data services for dual mode ALH SIMs will be impacted for up to 10 minutes within the first half of the maintenance window. There will be no impacts to voice, SMS, portal access, provisioning and reporting services. Please see below for more details.

Maintenance case reference number: 142691
Mar 12, 01:07 UTC
Mar 25, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 25, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Mar 25, 2025 at 4:00 AM UTC to deploy the service enhancements. Brief intermittent Provisioning impacts may be experienced during the maintenance activity.

There will be no impact on Data, voice, SMS and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 143313
Mar 25, 02:53 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 25, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 03:00 UTC
Scheduled - To ensure uptime and stability Aeris’ carrier partner will be performing a maintenance activity starting on Mar 25, 2025 at 3:00 AM UTC to deploy the service enhancements. Data service will be impacted for up to 15 minutes during the 1st half of the maintenance window.

There will be no impact on SMS, Provisioning and Voice services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #142684
Mar 12, 12:22 UTC
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025
Incident Notification
Resolved - The incident impacting provisioning services for Fusion NA SIMs has now been resolved.

Incident case number: 143196

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Mar 21, 21:41 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: Provisioning issue with Fusion NA SIMs

Incident case number: 143196

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Mar 21, 21:30 UTC
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