Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Nov 21, 2025

No incidents reported today.

Nov 20, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 20, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 05:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Nov 20, 2025 at 5:00AM UTC to deploy the service enhancements. During the activity, data service impact may be experienced for up to 5 minutes. Session will be re-established as per device retry mechanism.

There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 157596
Nov 19, 06:27 UTC
Maintenance Notification IOTCHG-7263
Completed - The scheduled maintenance has been completed.
Nov 20, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:00 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on November 20, 2025 at 3:00 AM UTC to upgrade Watchtower performance and enable additional Watchtower features. During the activity, the expected service impact is short periods where an Enterprise's devices' cellular data traffic will either (a) be dropped, or (b) will not have any security policies applied. These periods should total no more than four minutes. There will be no impact to voice, SMS, portal access, provisioning or reporting.

Maintenance case reference number: IOTCHG-7263
Nov 11, 22:24 UTC
Nov 19, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 19, 13:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:15 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Nov 19, 2025 at 5:00AM UTC to deploy the service enhancements. During the activity, data service impact may be experienced for up to 5 minutes. Session will be re-established as per device retry mechanism.

There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 157595
Nov 19, 05:00 UTC
Maintenance Notification IOTCHG-7262
Completed - The scheduled maintenance has been completed.
Nov 19, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 03:00 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on November 19, 2025 at 3:00 AM UTC to upgrade Watchtower performance and enable additional Watchtower features. During the activity, the expected service impact is short periods where an Enterprise's devices' cellular data traffic will either (a) be dropped, or (b) will not have any security policies applied. These periods should total no more than four minutes. There will be no impact to voice, SMS, portal access, provisioning or reporting.

Maintenance case reference number: IOTCHG-7262
Nov 11, 22:16 UTC
Nov 18, 2025

No incidents reported.

Nov 17, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 17, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 04:30 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Nov 17, 2025 at 4:30AM UTC to deploy the service enhancements. During the activity, brief data service interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 157180
Nov 13, 14:29 UTC
Nov 16, 2025

No incidents reported.

Nov 15, 2025

No incidents reported.

Nov 14, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 14, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:00 UTC
Scheduled - This is to notify you that Aeris carrier Partner will be performing an emergency maintenance activity starting on Nov 14, 2025 6:00 AM UTC to deploy service enhancements. There may be a brief impact on provisioning and portal service during the activity.

There will be no impact on Data, SMS and Voice services during the maintenance window.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 157179
Nov 13, 14:08 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 14, 09:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:30 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Nov 14, 2025 at 5:30AM UTC to deploy the service enhancements. SIM Provisioning/Cancellation and SIM management services may be impacted during the activity, can be retried post completion of the maintenance window.

There will be no impact on data, voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 156820
Nov 11, 07:02 UTC
Nov 13, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 13, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:30 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Nov 13, 2025 at 3:30AM UTC to deploy the service enhancements. During the activity, brief data service interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 156886
Nov 11, 03:57 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:30 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Nov 13, 2025 at 6:30AM UTC to deploy the service enhancements. During the activity, brief data service interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 156890
Nov 11, 06:01 UTC
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

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