Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Fusion NA IoT Service Operational
Data Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services Operational
Portal Operational
My Reports Operational
My Alerts Operational
VPN connectivity Operational
AerSight Streaming Operational
None Operational
API Web Services Operational
AerAdmin Operational
AerFrame Operational
AerTraffic Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification Mar 26, 2026 22:00 - Mar 27, 2026 05:00 UTC

To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on March 26, 2026 at 10:00 PM UTC to deploy the service enhancements. During the activity, there may be a data service impact for up to 15 minutes. Sessions will be re-established depending on the device retry mechanism.

There will be no impact on voice and SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 169335
Posted on Mar 20, 2026 - 05:13 UTC
Mar 21, 2026

No incidents reported today.

Mar 20, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 22:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on March 19, 2026 at 10:00 PM UTC to deploy the service enhancements. During the activity, there may be a data service impact for up to 15 minutes. Sessions will be re-established depending on the device retry mechanism.

There will be no impact on voice and SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 168997
Mar 18, 05:34 UTC
Mar 19, 2026
Mar 18, 2026
Incident Notification
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: 2G / 3G / 4G Global Service Data Sessions.

Incident case number: 168987

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Mar 18, 02:06 UTC
Monitoring - Update: Aeris engineers have seen recovery and monitoring the situation. We will provide updates as more information becomes available. Please see below for the services that are impacted.

Description: 2G / 3G / 4G Global Service Data Sessions.

Incident case number: 168987

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Mar 18, 01:26 UTC
Investigating - This is to notify of a potential service impairment to Aeris services. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: 2G / 3G / 4G Global Service Data Sessions.

Incident case number: 168987

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Mar 18, 00:42 UTC
Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026

No incidents reported.

Mar 12, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Mar 12, 2026 at 4:00 AM UTC to deploy the service enhancements. Brief disconnection in existing data sessions may be experienced during the activity but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 167614
Mar 8, 15:23 UTC
Mar 11, 2026
Incident Notification
Postmortem - Read details
Mar 18, 20:05 UTC
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: Data Session impacted

Incident case number: 168031

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Mar 11, 09:11 UTC
Monitoring - Update: Aeris engineers have confirmed they are able to observe recovery. We will continue monitor and will provide updates as more information becomes available. Please see below for the services that are impacted.

Description: Data Session impacted

Incident case number: 168031

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Mar 11, 07:13 UTC
Update - The Aeris team continues to investigate the issue, working to isolate the cause and implement a resolution based on findings from our monitoring tools. Further updates will be shared as soon as they become available.

Description: Data Session impacted

Incident case number: 168031

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Mar 11, 07:12 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: Data Session impacted

Incident case number: 168031

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Mar 11, 06:13 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 11, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 03:01 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Mar 11, 2026 at 3:00 AM UTC to deploy the service enhancements. Brief disconnection in existing data sessions may be experienced during the activity but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 167613
Mar 8, 15:06 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 03:01 UTC
Update - This is to update you that Aeris engineers will be performing a maintenance activity starting at 3:00 AM UTC on March 11, 2026 to enhance the network reliability, performance, and scalability for business-critical applications. During the activity, the expected service impact is up to 15 minutes down time of data services only on APNs iot.aer.net and pnet.aer.net.

The iotst.aer.net, subman.aer.net, rrr.aer.net, secureapn.net, and st.secureapn.net APNs may experience two brief service interruptions, each lasting around 10–30 seconds. There will be no impact to Voice, SMS, Portal access, Provisioning, or Reporting.

Maintenance case reference number: IOTCHG-7912
Feb 27, 15:53 UTC
Update - This is to update you that Aeris engineers will be performing a maintenance activity starting at 3:00 AM UTC on March 11, 2026 to enhance the network reliability, performance, and scalability for business-critical applications. During the activity, the expected service impact is up to 15 minutes down time of data services only on APNs iot.aer.net and pnet.aer.net.

The iotst.aer.net, subman.aer.net, rrr.aer.net, secureapn.net, and st.secureapn.net APNs may experience two brief service interruptions, each lasting around 10–30 seconds. There will be no impact to Voice, SMS, Portal access, Provisioning, or Reporting.

Maintenance case reference number: IOTCHG-7912
Feb 27, 15:52 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting at 2:00 AM UTC on March 11, 2026 to enhance the network reliability, performance, and scalability for business-critical applications. During the activity, the expected service impact is up to 15 minutes down time of data services only on APNs iot.aer.net and pnet.aer.net.

The iotst.aer.net, subman.aer.net, rrr.aer.net, secureapn.net, and st.secureapn.net APNs may experience two brief service interruptions, each lasting around 10–30 seconds. There will be no impact to Voice, SMS, Portal access, Provisioning, or Reporting.

Maintenance case reference number: IOTCHG-7912
Feb 25, 16:13 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 01:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Mar 11, 2026 at 1:00 AM UTC to deploy the service enhancements. Brief provisioning impact may be experienced intermittently during the maintenance activity.

There will be no impact on voice, SMS, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 167230
Mar 5, 06:40 UTC
Mar 10, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 10, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 03:30 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Mar 10, 2026 at 3:30 AM UTC to deploy the service enhancements. Brief disconnection in existing data sessions may be experienced during the activity but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 167226
Mar 5, 05:12 UTC
Mar 9, 2026
Incident Notification
Postmortem - Read details
Mar 16, 19:44 UTC
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: New data sessions.

Incident case number: 167708

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Mar 9, 19:15 UTC
Monitoring - UPDATE: Aeris engineers have confirmed they are able to observe recovery. We will continue monitor and will provide updates as more information becomes available. Please see below for the services that are impacted.

Description: New data sessions.
Incident case number: 167708

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Mar 9, 17:50 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: New data sessions.

Incident case number: 167708

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Mar 9, 16:59 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 9, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Mar 9, 2026 at 4:00 AM UTC to deploy the service enhancements. Bulk transaction will be impacted during the maintenance activity.

There will be no impact on data, voice, SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 167256
Mar 8, 14:24 UTC
Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

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