Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Fusion NA IoT Service Operational
Data Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services Operational
Portal Operational
My Reports Operational
My Alerts Operational
VPN connectivity Operational
AerSight Streaming Operational
None Operational
API Web Services Operational
AerAdmin Operational
AerFrame Operational
AerTraffic Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Dec 19, 2025

No incidents reported today.

Dec 18, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 18, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 18, 01:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Dec 18, 2025 at 1:00 AM UTC to deploy the service enhancements. Provisioning impact may be experienced for up to 10 minutes during the activity.

There will be no impact on Data, Voice, SMS and report fetching. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 160277
Dec 17, 16:32 UTC
Dec 17, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 17, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 17, 05:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Dec 17, 2025 at 5:00AM UTC to deploy the service enhancements. Provisioning impact may be experienced for up to 15 minutes during the activity.

There will be no impact on Data, Voice, SMS and report fetching. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 160181
Dec 16, 03:51 UTC
Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 11, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 06:01 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Dec 11, 2025 at 6:00AM UTC to deploy the service enhancements. Brief provisioning impact may be experienced during the activity.

There will be no impact on Data, Voice, SMS and report fetching. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 159681
Dec 11, 03:38 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 11, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 06:01 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Dec 11, 2025 at 6:00AM UTC to deploy the service enhancements. Brief provisioning impact may be experienced during the activity.

There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 159455
Dec 9, 05:39 UTC
Maintenance Notification IOTCHG-7385
Completed - The scheduled maintenance has been completed.
Dec 11, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 03:00 UTC
Scheduled - We would like to inform you that Aeris engineers will be conducting a maintenance activity in the Las Vegas data center beginning on December 11, 2025, at 03:00 AM UTC. This maintenance will involve replacing optical equipment on two network links. During this window, data services may experience brief periods of intermittent packet loss—up to 30 seconds, occurring twice throughout the scheduled work. Please note that SMS, voice services, portal access, provisioning, and reporting services will not be affected. Further details are provided below.

Maintenance case reference number: IOTCHG-7385
Dec 2, 19:51 UTC
Dec 10, 2025
Incident Notification
Postmortem - Read details
Dec 17, 22:41 UTC
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: AT&T data sessions.

Incident case number: 159601

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Dec 10, 22:03 UTC
Monitoring - UPDATE 2: Service is completely restored following temporary fix. Aeris engineers continue to investigate underlying issue. There is no service impact at this time. We will provide updates again once more information becomes available. Please see below for the services that are impacted.

Description: AT&T data sessions.

Incident case number: 159601

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Dec 10, 19:50 UTC
Identified - UPDATE [1]: Aeris engineers has implemented a temporary fix to restore service while we continue our investigation into the root cause of the issue. You should begin to observe recovery from your devices. We will continue to provide updates as more information becomes available.

Description: AT&T data sessions.

Incident case number:159601

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Dec 10, 16:54 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.


Description: Our monitoring system identified a intermittent spike in start/stop and data payload per session at ATT network, currently Aeris is investigating this issue.

Incident case number: #159601

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Dec 10, 14:49 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 10, 12:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 04:30 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Dec 10, 2025 at 04:30AM UTC to deploy the service enhancements. During the activity, brief data data interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.

There will be no impact on voice, SMS and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 158971
Dec 4, 10:39 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 10, 09:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 10, 05:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Dec 10, 2025 at 5:00AM UTC to deploy the service enhancements. Provisioning and SMs service may be impacted for up to 15 minutes.

There will be no impact on voice and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 159559
Dec 10, 03:32 UTC
Dec 9, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 9, 00:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 22:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Dec 08, 2025 at 10:00PM UTC to deploy the service enhancements. During the activity, brief data data interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.

There will be no impact on voice, SMS and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 159282
Dec 7, 10:42 UTC
Dec 8, 2025
Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 5, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 05:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Dec 05, 2025 at 05:00AM UTC to deploy the service enhancements. During the activity, data service is expected to be impacted for up to 15 minutes. Sessions will be re-established as per device retry mechanism.

There will be no impact on voice, SMS and report fetching. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 159070
Dec 5, 03:22 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Dec 5, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 23:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Dec 04, 2025 at 11:00PM UTC to deploy the service enhancements. During the activity, brief data data interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.

There will be no impact on voice, SMS and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 158714
Dec 3, 10:25 UTC
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