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In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 05, 2025 - 05:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Dec 05, 2025 at 05:00AM UTC to deploy the service enhancements. During the activity, data service is expected to be impacted for up to 15 minutes. Sessions will be re-established as per device retry mechanism.
There will be no impact on voice, SMS and report fetching. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 159070
Dec 5, 202505:00-13:00 UTC
Fusion Global IoT Service
Operational
Data
Operational
SMS
Operational
Voice
Operational
Provisioning
Operational
None
Operational
Fusion NA IoT Service
Operational
Data
Operational
Provisioning
Operational
None
Operational
SMS
Operational
Global GSM Services (UK, European and African Markets)
Operational
To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Dec 10, 2025 at 04:30AM UTC to deploy the service enhancements. During the activity, brief data data interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.
There will be no impact on voice, SMS and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 158971 Posted on
Dec 04, 2025 - 10:39 UTC
We would like to inform you that Aeris engineers will be conducting a maintenance activity in the Las Vegas data center beginning on December 11, 2025, at 03:00 AM UTC. This maintenance will involve replacing optical equipment on two network links. During this window, data services may experience brief periods of intermittent packet loss—up to 30 seconds, occurring twice throughout the scheduled work. Please note that SMS, voice services, portal access, provisioning, and reporting services will not be affected. Further details are provided below.
Maintenance case reference number: IOTCHG-7385 Posted on
Dec 02, 2025 - 19:51 UTC
Completed -
The scheduled maintenance has been completed.
Dec 5, 05:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 23:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Dec 04, 2025 at 11:00PM UTC to deploy the service enhancements. During the activity, brief data data interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.
There will be no impact on voice, SMS and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 158714
Dec 3, 10:25 UTC
Completed -
The scheduled maintenance has been completed.
Dec 4, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 02:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Dec 04, 2025 at 2:00AM UTC to deploy the service enhancements. During the activity, brief data service interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.
There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 158549
Dec 1, 10:03 UTC
Resolved -
This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.
Description: Access to Aeris AerPort Portal
Incident case number: 158740
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Dec 3, 20:20 UTC
Update -
UPDATE 3: This is to provide you with an update on the incident that occurred earlier. After over four hours of monitoring, portal services remain fully operational. We will continue to monitor for the next 24 hours to ensure complete system stability. Further updates will be provided as more information becomes available.
Description: Access to Aeris AerPort Portal
Incident case number: 158740
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Dec 2, 20:14 UTC
Update -
UPDATE 2: The Aeris engineering team has identified the issue and implemented corrective measures. We are now seeing signs of recovery, and the AerPort Portal is currently operating as expected. The team will continue to monitor AerPort Portal performance closely and will share further updates as new information becomes available. Please see below for the list of impacted services.
Description: Access to Aeris AerPort Portal
Incident case number: 158740
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Dec 2, 15:39 UTC
Identified -
UPDATE 1: Aeris engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: Access to Aeris AerPort Portal
Incident case number: 158740
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Dec 2, 14:15 UTC
Investigating -
This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.
Description: Access to Aeris AerPort Portal
Incident case number: 158740
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Dec 2, 13:23 UTC
Resolved -
This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.
Description: Aeris AerPort portal login issues.
Incident case number: 158716
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Dec 2, 11:58 UTC
Investigating -
This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.
Description: Access to Aeris AerPort Portal
Incident case number: 158716
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Dec 2, 11:35 UTC
Completed -
The scheduled maintenance has been completed.
Nov 29, 00:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 22:30 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Nov 28, 2025 at 10:30 PM UTC to deploy service enhancements. During the activity, no service impact is expected.
There will be no impact on Voice, Data, SMS, portal access and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 157991
Nov 24, 11:25 UTC
Completed -
The scheduled maintenance has been completed.
Nov 26, 11:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 05:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Nov 26, 2025 at 5:00AM UTC to deploy the service enhancements. During the activity, data service interruption may be experienced for up to 5 minutes but sessions will be re-established depending on the device retry mechanism.
There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 158050
Nov 25, 08:32 UTC
Resolved -
This is to notify you that the service impairment affecting the bulk operations services has been resolved. All pending bulk operation requests have now been successfully completed, and the workflow is currently operating normally. Please see below for more details.
Description: Portal Bulk Processing
Incident case number: 158044
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Nov 25, 03:59 UTC
Identified -
UPDATE 2: This is to provide you with an update that our Engineering team continues to investigate the issue causing delays in Bulk Operations processing. Processing is ongoing, but customers may experience slower-than-normal completion times. We will provide further updates as more information becomes available.
Description: Portal Bulk Processing
Incident case number: 158044
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Nov 25, 03:09 UTC
Update -
UPDATE 1: Aeris engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Nov 25, 01:55 UTC
Investigating -
This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.
Description: Portal Bulk Processing
Incident case number: 158044
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Nov 25, 00:55 UTC