Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification Nov 14, 2025 05:30-09:30 UTC

To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Nov 14, 2025 at 5:30AM UTC to deploy the service enhancements. SIM Provisioning/Cancellation and SIM management services may be impacted during the activity, can be retried post completion of the maintenance window.

There will be no impact on data, voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 156820
Posted on Nov 11, 2025 - 07:02 UTC

Maintenance Notification Nov 14, 2025 06:00-12:00 UTC

This is to notify you that Aeris carrier Partner will be performing an emergency maintenance activity starting on Nov 14, 2025 6:00 AM UTC to deploy service enhancements. There may be a brief impact on provisioning and portal service during the activity.

There will be no impact on Data, SMS and Voice services during the maintenance window.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 157179
Posted on Nov 13, 2025 - 14:08 UTC

Maintenance Notification Nov 17, 2025 04:30-12:30 UTC

To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Nov 17, 2025 at 4:30AM UTC to deploy the service enhancements. During the activity, brief data service interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 157180
Posted on Nov 13, 2025 - 14:29 UTC

Maintenance Notification IOTCHG-7262 Nov 19, 2025 03:00-07:00 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting on November 19, 2025 at 3:00 AM UTC to upgrade Watchtower performance and enable additional Watchtower features. During the activity, the expected service impact is short periods where an Enterprise's devices' cellular data traffic will either (a) be dropped, or (b) will not have any security policies applied. These periods should total no more than four minutes. There will be no impact to voice, SMS, portal access, provisioning or reporting.

Maintenance case reference number: IOTCHG-7262
Posted on Nov 11, 2025 - 22:16 UTC

Maintenance Notification IOTCHG-7263 Nov 20, 2025 03:00-07:00 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting on November 20, 2025 at 3:00 AM UTC to upgrade Watchtower performance and enable additional Watchtower features. During the activity, the expected service impact is short periods where an Enterprise's devices' cellular data traffic will either (a) be dropped, or (b) will not have any security policies applied. These periods should total no more than four minutes. There will be no impact to voice, SMS, portal access, provisioning or reporting.

Maintenance case reference number: IOTCHG-7263
Posted on Nov 11, 2025 - 22:24 UTC
Nov 14, 2025

No incidents reported today.

Nov 13, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 13, 11:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:30 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Nov 13, 2025 at 3:30AM UTC to deploy the service enhancements. During the activity, brief data service interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 156886
Nov 11, 03:57 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Nov 13, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:30 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Nov 13, 2025 at 6:30AM UTC to deploy the service enhancements. During the activity, brief data service interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 156890
Nov 11, 06:01 UTC
Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025

No incidents reported.

Nov 6, 2025

No incidents reported.

Nov 5, 2025

No incidents reported.

Nov 4, 2025
Incident Notification
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: 2g / 4g Data sessions in Tanzania

Incident case number: 155775

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Nov 4, 17:35 UTC
Update - UPDATE: Our carrier partner has shared that due to government-imposed restrictions following recent incidents during the ongoing elections, internet services in Tanzania are currently unavailable. Services will be restored as soon as the restrictions are lifted. No ETR is available at this time. Please see below for the services that are impacted.

Description: 2g / 4g Data sessions in Tanzania

Incident case number: 155775

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 30, 15:11 UTC
Update - UPDATE: This is to provide you an update that our team continue to collaborate with our partners to monitor the situation and to provide further updates once available. No ETR is available at this time. Please see below for the services that are impacted.

Description: 2g / 4g Data sessions in Tanzania

Incident case number: 155775

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 30, 06:56 UTC
Update - Update: This is a further update regarding the ongoing Data browsing issue majorly for Tanzania inbound and outbound subscribers. Our carrier partner has confirmed that the issue, impacting data browsing and some SMS deliveries, is due to a wider internet service disruption in Tanzania. The affected roaming partner is investigating. There is currently no estimated time for resolution. We are closely monitoring the situation and will provide further updates as they become available.

Description: 2G / 4G Data sessions in Tanzania

Incident case number: 155775

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 30, 05:20 UTC
Update - This is to provide you an update on this trouble. We continue to see the impairment reflected in the service dashboards. We are reaching out to the carrier partner again inquiring about an update from their roaming partner in Tanzania. We will provide additional updates as new information is obtained.
Oct 30, 00:52 UTC
Update - Our carrier partner has confirmed an ongoing issue with their local roaming partner in Tanzania. They continue to work closely with the local partner to identify and resolve the problem. We are actively collaborating with them to monitor progress and will provide further updates as soon as new information becomes available. At this time, no estimated time to resolution (ETR) is available. Please refer to the list below for impacted services.

Description: 2g / 4g Data sessions in Tanzania

Incident case number: 155775

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 23:38 UTC
Update - UPDATE 7: Carrier partner has acknowledged issue at local roaming partner in Tanzania. We continue to collaborate with our partners to monitor the situation and to provide updates. No ETR is available at this time. Please see below for the services that are impacted.

Description: 2g / 4g Data sessions in Tanzania

Incident case number: 155775

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 21:44 UTC
Update - UPDATE 6: Carrier partner has acknowledged issue at local roaming partner in Tanzania. We continue to collaborate with our partners to monitor the situation and to provide updates. No ETR is available at this time. Please see below for the services that are impacted.

Description: 2g / 4g Data sessions in Tanzania

Incident case number: 155775

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 19:58 UTC
Update - UPDATE 5: Carrier partner has acknowledged issue at local roaming partner in Tanzania. We continue to collaborate with our partners to monitor the situation and to provide updates. No ETR is available at this time. Please see below for the services that are impacted.

Description: 2g / 4g Data sessions in Tanzania

Incident case number: 155775

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 18:29 UTC
Update - UPDATE 4: Aeris carrier partner continues to work with impacted roaming partner in Tanzania. We continue to collaborate with our partners to monitor the situation and to provide updates. No ETR is available at this time. Please see below for the services that are impacted.

Description: 2g / 4g Data sessions in Tanzania

Incident case number: 155775

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 17:01 UTC
Update - UPDATE 3: Aeris carrier partner have confirmed an impact with roaming partner in Tanzania. We continue to collaborate with our partners to monitor the situation and to provide updates. No ETR is available at this time. Please see below for the services that are impacted.

Description: 2g / 4g Data sessions in Tanzania

Incident case number: 155775

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 15:33 UTC
Update - UPDATE 2: Aeris engineers have engaged our carrier partner and continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are impacted.

Description: 2g / 4g Data sessions in Tanzania

Incident case number: 155775

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 14:26 UTC
Identified - UPDATE 1: Aeris engineers have engaged our carrier partner and continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are impacted.

Description: 2g / 4g Data sessions in Tanzania

Incident case number: 155775

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 13:12 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: 2g / 4g Data sessions in Tanzania

Incident case number: 155775

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 12:15 UTC
Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

Nov 1, 2025

No incidents reported.

Oct 31, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage