Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Fusion NA IoT Service Operational
Data Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services Operational
Portal Operational
My Reports Operational
My Alerts Operational
VPN connectivity Operational
AerSight Streaming Operational
None Operational
API Web Services Operational
AerAdmin Operational
AerFrame Operational
AerTraffic Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification Apr 7, 2026 06:00-07:00 UTC

To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on April 7, 2026 at 6:00 AM UTC to deploy the service enhancements. Bulk transaction will be impacted during the maintenance activity.

There will be no impact on data, voice, SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 169630
Posted on Mar 30, 2026 - 07:47 UTC

Maintenance Notification Apr 9, 2026 07:30-08:30 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting at 7:30 AM UTC on April 9, 2026, to maintain the reliability, performance, and scalability of business-critical applications. During the activity, the Aeris AerPort Portal will be unavailable for approximately 5 to 15 minutes during the maintenance window. There will be no impact to Voice, SMS, Data, or API provisioning. Please see below for more details.

Maintenance case reference number: IOTCHG-9051
Posted on Apr 02, 2026 - 19:51 UTC
Apr 5, 2026

No incidents reported today.

Apr 4, 2026

No incidents reported.

Apr 3, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 3, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 21:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing maintenance activity starting on April 02, 2026 at 09:00 PM UTC to deploy the service enhancements. Brief intermittent data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.

There will be no impact on voice and SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 170606
Mar 30, 07:23 UTC
Apr 2, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 2, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 01:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on April 02, 2026 at 1:00 AM UTC to deploy the service enhancements. Provisioning service may be briefly impacted during the maintenance activity.

There will be no impact on Data, voice, SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 170963
Apr 1, 07:55 UTC
Apr 1, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 1, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on April 01, 2026 at 04:00 AM UTC to deploy the service enhancements. Data service impact is expected to be up to 30 minutes during the activity. Sessions will be re-established depending on the device retry mechanism.

There will be no impact on voice and SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 170789
Mar 31, 06:09 UTC
Mar 31, 2026

No incidents reported.

Mar 30, 2026
Maintenance Cancelled Notification
Completed - This is to notify you that the below maintenance activity has been cancelled.


To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on March 30, 2026 at 09:00 PM UTC to deploy the service enhancements. Brief intermittent data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.

There will be no impact on voice and SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 170605
Mar 30, 11:43 UTC
Update - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on March 30, 2026 at 09:00 PM UTC to deploy the service enhancements. Brief intermittent data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.

There will be no impact on voice and SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 170605
Mar 30, 07:06 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner is performing an emergency maintenance activity starting on March 30, 2026 at 09:00 PM UTC to deploy the service enhancements. Brief intermittent data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.

There will be no impact on voice and SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 170605
Mar 30, 06:59 UTC
Mar 29, 2026

No incidents reported.

Mar 28, 2026

No incidents reported.

Mar 27, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 27, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 26, 22:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on March 26, 2026 at 10:00 PM UTC to deploy the service enhancements. During the activity, there may be a data service impact for up to 15 minutes. Sessions will be re-established depending on the device retry mechanism.

There will be no impact on voice and SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 169335
Mar 20, 05:13 UTC
Mar 26, 2026
Mar 25, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 25, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 22:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on March 24, 2026 at 10:00 PM UTC to deploy the service enhancements. During the activity, there may be a data service impact for up to 15 minutes. Sessions will be re-established depending on the device retry mechanism.

There will be no impact on voice and SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 169590
Mar 23, 07:57 UTC
Mar 24, 2026
Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

← Incident History Powered by Atlassian Statuspage