Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Fusion NA IoT Service Operational
Data Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services Operational
Portal Operational
My Reports Operational
My Alerts Operational
VPN connectivity Operational
AerSight Streaming Operational
None Operational
API Web Services Operational
AerAdmin Operational
AerFrame Operational
AerTraffic Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification IOTCHG-7911 Feb 18, 2026 03:00-06:00 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting at 3:00 AM UTC on February 18, 2026 to enhance the network reliability, performance, and scalability for business-critical applications. During the activity, the expected service impact is up to 45 minutes down time of data services only on APNs secureapn.net, st.secureapn.net, iotst.aer.net, subman.aer.net and rrr.aer.net. There will be no impact to voice, SMS, portal access, provisioning, or reporting. Please see below for more details.

Maintenance case reference number: IOTCHG-7911
Posted on Feb 04, 2026 - 21:34 UTC
Feb 5, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Feb 5, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 05:01 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Feb 05, 2026 at 5:00 AM UTC to deploy the service enhancements. During the activity, there may be a brief disconnection in existing data sessions but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 164583
Feb 5, 04:55 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Feb 5, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 05:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Feb 05, 2026 at 5:00 AM UTC to deploy the service enhancements. Provisioning service may be impacted for up to 15 minutes during the maintenance activity.

There will be no impact on Data, voice, SMS and report fetching. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 164419
Feb 3, 12:18 UTC
Maintenance Notification IOTCHG-7874
Completed - The scheduled maintenance has been completed.
Feb 5, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 03:00 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting at 3:00 AM UTC on February 5, 2026 to upgrade Watchtower performance and enable additional Watchtower features. During the activity, the expected service impact is short periods where an Enterprise's devices' cellular data traffic will either (a) be dropped, or (b) will not have any security policies applied. These periods should total no more than twenty minutes. There will be no impact to voice, SMS, portal access, provisioning or reporting. Please see below for more details.

Maintenance case reference number: IOTCHG-7874
Jan 22, 21:50 UTC
Feb 4, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Feb 4, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 06:01 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Feb 04, 2026 at 6:00 AM UTC to deploy the service enhancements. Provisioning service may be impacted for up to 15 minutes during the maintenance activity.

There will be no impact on Data, voice, SMS and report fetching. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 164294
Feb 2, 14:00 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Feb 4, 06:15 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 04:01 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Feb 04, 2026 at 4:00 AM UTC to deploy the service enhancements. Provisioning impact may be experienced during the maintenance activity.

There will be no impact on voice, SMS, Data. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 163825
Jan 28, 07:01 UTC
Maintenance Notification IOTCHG-7764
Completed - The scheduled maintenance has been completed.
Feb 4, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 04:00 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on February 4, 2026 at 04:00 AM UTC to address a Watchtower redundancy issue. During the activity, All Watchtower Enforcement services will be disabled starting at 04:10 AM UTC on February 4 for up to 95 minutes and all security rules implemented in the Watchtower portal will not be enforced during this time period. There will be no impact to Data, Voice, SMS, portal access, provisioning or reporting. Please see below for more details.

Maintenance case reference number: IOTCHG-7764
Jan 22, 22:38 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Feb 4, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 01:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Feb 04, 2026 at 1:00 AM UTC to deploy the service enhancements. Provisioning service may be intermittently impacted during the maintenance activity.

There will be no impact on Data, voice, SMS, report fetching. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 164434
Feb 3, 13:06 UTC
Feb 3, 2026
Maintenance Notification IOTCHG-7873
Completed - The scheduled maintenance has been completed.
Feb 3, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 03:00 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting at 3:00 AM UTC on February 3, 2026 to upgrade Watchtower performance and enable additional Watchtower features. During the activity, the expected service impact is short periods where an Enterprise's devices' cellular data traffic will either (a) be dropped, or (b) will not have any security policies applied. These periods should total no more than twenty minutes. There will be no impact to voice, SMS, portal access, provisioning or reporting. Please see below for more details.

Maintenance case reference number: IOTCHG-7873
Jan 22, 20:10 UTC
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jan 29, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 05:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Jan 29, 2026 at 5:00 AM UTC to deploy the service enhancements. Data service may be impacted for up to 5 minutes during the activity. Sessions will re-establish depending on the device retry mechanism.

There will be no impact on voice, SMS, provisioning and report fetching. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 163816
Jan 28, 03:46 UTC
Maintenance Notification IOTCHG-7872
Completed - The scheduled maintenance has been completed.
Jan 29, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 03:00 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting at 3:00 AM UTC on January 29, 2025 to upgrade Watchtower performance and enable additional Watchtower features. During the activity, the expected service impact is short periods where an Enterprise's devices' cellular data traffic will either (a) be dropped, or (b) will not have any security policies applied. These periods should total no more than twenty minutes. There will be no impact to voice, SMS, portal access, provisioning or reporting.

Maintenance case reference number: IOTCHG-7872
Jan 21, 00:06 UTC
Jan 28, 2026

No incidents reported.

Jan 27, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jan 27, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 05:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Jan 27, 2026 at 5:00 AM UTC to deploy the service enhancements. During the activity, there may be a brief disconnection in existing data sessions but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 163443
Jan 24, 07:12 UTC
Jan 26, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jan 26, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 05:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Jan 26, 2026 at 5:00 AM UTC to deploy the service enhancements. During the activity, data service may be impacted for up to 5 minutes. Sessions will re-establish depending on the device retry mechanism.

There will be no impact on voice, SMS and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 163441
Jan 24, 06:27 UTC
Jan 25, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jan 25, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 05:00 UTC
Scheduled - To ensure uptime and stability of our infrastructure, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Jan 25, 2026, at 5:00 AM UTC to deploy the service enhancements. SIM management services may be impacted during the maintenance activity.

However, there will be no impact on voice, data, SMS and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #163439
Jan 24, 04:32 UTC
Jan 24, 2026

No incidents reported.

Jan 23, 2026

No incidents reported.

Jan 22, 2026
Maintenance Notification IOTCHG-7764
Postmortem - Read details
Jan 22, 20:20 UTC
Completed - The scheduled maintenance has been completed.
Jan 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 04:00 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on January 22, 2026 at 04:00 AM UTC to address a Watchtower redundancy issue. During the activity, All Watchtower Enforcement services will be disabled starting at January 22 at 04:10 AM UTC for up to 95 minutes and all security rules implemented in the Watchtower portal will not be enforced during this time period. There will be no impact to Data, Voice, SMS, portal access, provisioning or reporting. Please see below for more details.

Maintenance case reference number: IOTCHG-7764
Jan 12, 15:14 UTC
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