Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Fusion NA IoT Service Operational
Data Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services Operational
Portal Operational
My Reports Operational
My Alerts Operational
VPN connectivity Operational
AerSight Streaming Operational
None Operational
API Web Services Operational
AerAdmin Operational
AerFrame Operational
AerTraffic Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification IOTCHG-7872 Jan 29, 2026 03:00-06:00 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting at 3:00 AM UTC on January 29, 2025 to upgrade Watchtower performance and enable additional Watchtower features. During the activity, the expected service impact is short periods where an Enterprise's devices' cellular data traffic will either (a) be dropped, or (b) will not have any security policies applied. These periods should total no more than twenty minutes. There will be no impact to voice, SMS, portal access, provisioning or reporting.

Maintenance case reference number: IOTCHG-7872
Posted on Jan 21, 2026 - 00:06 UTC
Jan 22, 2026
Maintenance Notification IOTCHG-7764
Completed - The scheduled maintenance has been completed.
Jan 22, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 04:00 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on January 22, 2026 at 04:00 AM UTC to address a Watchtower redundancy issue. During the activity, All Watchtower Enforcement services will be disabled starting at January 22 at 04:10 AM UTC for up to 95 minutes and all security rules implemented in the Watchtower portal will not be enforced during this time period. There will be no impact to Data, Voice, SMS, portal access, provisioning or reporting. Please see below for more details.

Maintenance case reference number: IOTCHG-7764
Jan 12, 15:14 UTC
Jan 21, 2026

No incidents reported.

Jan 20, 2026

No incidents reported.

Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026

No incidents reported.

Jan 15, 2026

No incidents reported.

Jan 14, 2026

No incidents reported.

Jan 13, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jan 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 10:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Jan 13, 2026 at 10:00AM UTC to deploy the service enhancements. During the activity, provisioning delay may be experienced.

There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 162348
Jan 12, 10:59 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jan 13, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 02:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Jan 13, 2026 at 2:00AM UTC to deploy the service enhancements. During the activity, brief data service interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 162059
Jan 9, 11:41 UTC
Jan 12, 2026
Incident Notification
Postmortem - Read details
Jan 20, 11:10 UTC
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: Aeris AerPort Portal

Incident case number: 162384

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jan 12, 18:07 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: Aeris AerPort Portal

Incident case number: 162384

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jan 12, 17:17 UTC
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026

No incidents reported.

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