Update -
We will be undergoing scheduled maintenance during this time.
Sep 15, 2025 - 19:04 UTC
Scheduled -
This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 22, 2025 02:00 AM UTC to upgrade Watchtower components. During the activity, data services will be affected starting at 2025-09-22 02:30 for up to 75 minutes. There will be no impact to voice, SMS, portal access, or reporting. Please see below for more details.
Maintenance case reference number: IOTCHG-6261
IoTD customers using (Global SIM/Fusion Global) may experience intermittent, brief periods of packet loss. These periods should not last more than one minute. Those customers may also experience intermittent, brief periods during which Aeris Intelligent Network Detection and Response will not enforce Security Policies. These periods should not last more than five minutes.
Sep 15, 2025 - 19:01 UTC
This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 22, 2025 05:00 AM UTC to upgrade Watchtower components and deploy new Watchtower features. During the activity, data services will be affected starting at 2025-09-22 06:40 UTC for up to 20 minutes. There will be no impact to voice, SMS, portal access, or reporting. Please see below for more details.
Maintenance case reference number: IOTCHG-6457
IoTD customers using (Global SIM/Fusion Global) may experience intermittent, brief periods of packet loss. Those customers may also experience intermittent, brief periods during which Aeris Intelligent Network Detection and Response will not enforce Security Policies. These periods should not last more than one minute.
Posted on
Sep 15, 2025 - 19:16 UTC
This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 23, 2025 02:00 AM UTC to upgrade Watchtower components. During the activity, data services will be affected starting at 2025-09-23 02:30 for up to 75 minutes. There will be no impact to voice, SMS, portal access, or reporting. Please see below for more details.
Maintenance case reference number: IOTCHG-6263
IoTD customers using (Dual-Mode A-LH Service) may experience intermittent, brief periods of packet loss. These periods should not last more than one minute. Those customers may also experience intermittent, brief periods during which Aeris Intelligent Network Detection and Response will not enforce Security Policies. These periods should not last more than five minutes.
Posted on
Sep 15, 2025 - 19:30 UTC
This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 23, 2025 09:00 AM UTC to upgrade Watchtower components and deploy new Watchtower features. During the activity, data services will be affected starting at 2025-09-23 10:40 UTC for up to 20 minutes. There will be no impact to voice, SMS, portal access, or reporting. Please see below for more details.
Maintenance case reference number: IOTCHG-6481
IoTD customers using (Dual-Mode A-LH Service) may experience intermittent, brief periods of packet loss. Those customers may also experience intermittent, brief periods during which Aeris Intelligent Network Detection and Response will not enforce Security Policies. These periods should not last more than one minute.
Posted on
Sep 15, 2025 - 19:46 UTC
This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 24 at 04:00 AM UTC to upgrade cloud components related to the Watchtower product. During the activity, portal services may be intermittently impacted throughout the maintenance window. There will be no impact to data, voice, SMS, provisioning nor reporting.
Maintenance case reference number: IOTCHG-5647
Posted on
Sep 16, 2025 - 19:04 UTC
This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 24, 2025 at 04:00 AM UTC to support scalability and advanced features in the Watchtower product. During the activity, portal services may be affected throughout the maintenance window. There will be no impact to data, voice, SMS, provisioning nor reporting.
Maintenance case reference number: IOTCHG-6476
Posted on
Sep 16, 2025 - 19:30 UTC
This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 25, 2025 at 05:00 AM UTC to upgrade Cloud components to a higher version for various improvements. During the activity new data session activations may be delayed and provisioning actions may fail throughout the maintenance window. There will be no impact to voice, SMS, portal access and reporting.
Maintenance case reference number: IOTCHG-6273
Posted on
Sep 17, 2025 - 16:59 UTC