Get email notifications whenever Aeris Connectivity Service Status creates, updates or resolves an incident.
Get text message notifications whenever Aeris Connectivity Service Status creates or resolves an incident.
Get webhook notifications whenever Aeris Connectivity Service Status creates an incident, updates an incident, resolves an incident or changes a component status.
Monitoring - UPDATE 6: This message is to provide an update on the incident that occurred earlier. Aeris Engineering is observing improvements and continues to monitor system stability. We will provide further updates as more information becomes available
Description: Observed indications of possible delay in SMS-MO services and Delivery Receipts (SMS-MT).
Incident case number: 173038
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 21, 2026 - 21:26 UTC
Update - UPDATE 5: Aeris engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: Observed indications of possible delay in SMS-MO services and Delivery Receipts (SMS-MT).
Incident case number: 173038
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 21, 2026 - 20:09 UTC
Investigating - UPDATE 4: Aeris engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: Observed indications of possible delay in SMS-MO services and Delivery Receipts (SMS-MT).
Incident case number: 173038
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 21, 2026 - 17:07 UTC
Update - UPDATE 3: Aeris engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: Observed indications of possible delay in SMS-MO services and Delivery Receipts (SMS-MT).
Incident case number: 173038
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 21, 2026 - 12:45 UTC
Update - UPDATE 2: Aeris engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: Observed indications of possible delay in SMS-MO services and Delivery Receipts (SMS-MT).
Incident case number: 173038
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 21, 2026 - 10:21 UTC
Identified - UPDATE 2: Aeris engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: Observed indications of possible delay in SMS-MO services and Delivery Receipts (SMS-MT).
Incident case number: 173038
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 21, 2026 - 08:14 UTC
Update - Update 1: Aeris monitoring systems have observed indications of possible delays in SMS-MO services and Delivery Receipts (SMS-MT). Aeris engineers are currently investigating the issue and will provide updates as more information becomes available. Please see below for the services that may be affected.
Description: Observed indications of possible delay in SMS-MO services and Delivery Receipts (SMS-MT).
Incident case number: 173038
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 21, 2026 - 06:32 UTC
Investigating - This is to inform you that Aeris monitoring systems have observed indications of possible delays in SMS-MO services and Delivery Receipts (SMS-MT). Aeris engineers are currently investigating the issue and will provide updates as more information becomes available. Please see below for the services that may be affected.
Description: Observed indications of possible delay in SMS-MO services and Delivery Receipts (SMS-MT).
Incident case number: 173038
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 21, 2026 - 05:23 UTC
Fusion Global IoT Service
Operational
Data
Operational
SMS
Operational
Voice
Operational
Provisioning
Operational
None
Operational
Fusion NA IoT Service
Operational
Data
Operational
Provisioning
Operational
None
Operational
SMS
Operational
Global GSM Services (UK, European and African Markets)
Operational
To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on April 23, 2026 at 04:00 AM UTC to deploy the service enhancements. Brief intermittent data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.
There will be no impact on voice and SMS services. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 172964 Posted on
Apr 20, 2026 - 05:28 UTC
Completed -
The scheduled maintenance has been completed.
Apr 21, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 04:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on April 21, 2026 at 04:00 AM UTC to deploy the service enhancements. Brief intermittent data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.
There will be no impact on voice and SMS services. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 172965
Apr 20, 05:33 UTC
Completed -
The scheduled maintenance has been completed.
Apr 20, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 06:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on April 20, 2026 at 06:00 AM UTC to deploy the service enhancements. Brief data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.
There will be no impact on voice, SMS and Provisioning services. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 172963
Apr 20, 05:07 UTC
Resolved -
This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.
Description: SMS service on FNA SIMs
Incident case number: 172813
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 17, 22:06 UTC
Monitoring -
UPDATE 4: Aeris engineering team is now is able to observe recovery and we are currently monitoring to ensure stability. We will continue to provide updates as more information becomes available. Please see the details below for additional information.
Description: SMS service on FNA SIMs
Incident case number: 172813
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 17, 19:28 UTC
Update -
UPDATE 3: Aeris engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: SMS service on FNA SIMs
Incident case number: 172813
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 17, 17:54 UTC
Update -
UPDATE 2: Aeris and carrier partner engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: SMS service on FNA SIMs
Incident case number: 172813
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 17, 16:17 UTC
Update -
UPDATE 1: The Aeris engineering team has engaged with carrier partner teams to continue troubleshooting the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: SMS service on FNA SIMs
Incident case number: 172813
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 17, 14:21 UTC
Investigating -
This is to notify of a potential service impairment to Aeris services. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.
Description: SMS service FNA
Incident case number: 172813
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 17, 12:33 UTC
Completed -
The scheduled maintenance has been completed.
Apr 17, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 04:01 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on April 17, 2026 at 04:00 AM UTC to deploy the service enhancements. Brief intermittent data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.
There will be no impact on voice, SMS and provisioning. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 172588
Apr 15, 03:04 UTC
Completed -
The scheduled maintenance has been completed.
Apr 17, 11:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 06:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on April 17, 2026 at 06:00 AM UTC to deploy the service enhancements. Brief data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.
There will be no impact on voice and SMS services. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 172701
Apr 16, 06:22 UTC
Completed -
The scheduled maintenance has been completed.
Apr 17, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 21:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on April 16, 2026 at 09:00 PM UTC to deploy the service enhancements. Brief intermittent data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.
There will be no impact on voice and SMS services. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 172384
Apr 13, 07:29 UTC
Completed -
The scheduled maintenance has been completed.
Apr 16, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 04:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on April 16, 2026 at 04:00 AM UTC to deploy the service enhancements. Brief intermittent data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.
There will be no impact on voice, SMS and provisioning. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 172587
Apr 15, 03:00 UTC
Completed -
The scheduled maintenance has been completed.
Apr 16, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 05:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Apr 16, 2026 at 5:00 AM UTC to deploy the service enhancements. Brief provisioning impact may be experienced during the maintenance activity.
There will be no impact on data, voice, SMS. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 172590
Apr 15, 03:53 UTC
Completed -
The scheduled maintenance has been completed.
Apr 15, 13:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 15, 05:30 UTC
Update -
Update:
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on April 15, 2026 at 5:30 AM UTC to deploy the service enhancements. Brief intermittent data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.
There will be no impact on voice, SMS and provisioning. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 172586
Apr 15, 03:17 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on April 15, 2026 at 04:00 AM UTC to deploy the service enhancements. Brief intermittent data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.
There will be no impact on voice, SMS and provisioning. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 172586
Apr 15, 02:58 UTC
Completed -
The scheduled maintenance has been completed.
Apr 15, 04:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 21:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner is performing an emergency maintenance activity starting on April 14, 2026 at 09:00 PM UTC to deploy the service enhancements. Brief intermittent data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.
There will be no impact on voice and SMS services. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 172383
Apr 13, 07:20 UTC
Completed -
The scheduled maintenance has been completed.
Apr 14, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 14, 04:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on April 14, 2026 at 04:00 AM UTC to deploy the service enhancements. Brief intermittent data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.
There will be no impact on voice, SMS and provisioning. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 172385
Apr 13, 07:38 UTC
Completed -
The scheduled maintenance has been completed.
Apr 9, 08:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 07:32 UTC
Scheduled -
This is to notify you that Aeris engineers will be performing a maintenance activity starting at 7:30 AM UTC on April 9, 2026, to maintain the reliability, performance, and scalability of business-critical applications. During the activity, the Aeris AerPort Portal will be unavailable for approximately 5 to 15 minutes during the maintenance window. There will be no impact to Voice, SMS, Data, or API provisioning. Please see below for more details.
Maintenance case reference number: IOTCHG-9051
Apr 2, 19:51 UTC
Completed -
The scheduled maintenance has been completed.
Apr 8, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 01:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on April 08, 2026 at 1:00 AM UTC to deploy the service enhancements. Provisioning service may be briefly impacted during the maintenance activity.
There will be no impact on Data, voice, SMS services. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 171603
Apr 6, 07:35 UTC