Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification Sep 22, 2025 02:00-04:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Sep 15, 2025 - 19:04 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 22, 2025 02:00 AM UTC to upgrade Watchtower components. During the activity, data services will be affected starting at 2025-09-22 02:30 for up to 75 minutes. There will be no impact to voice, SMS, portal access, or reporting. Please see below for more details.

Maintenance case reference number: IOTCHG-6261

IoTD customers using (Global SIM/Fusion Global) may experience intermittent, brief periods of packet loss. These periods should not last more than one minute. Those customers may also experience intermittent, brief periods during which Aeris Intelligent Network Detection and Response will not enforce Security Policies. These periods should not last more than five minutes.

Sep 15, 2025 - 19:01 UTC

Maintenance Notification Sep 22, 2025 05:00-08:00 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 22, 2025 05:00 AM UTC to upgrade Watchtower components and deploy new Watchtower features. During the activity, data services will be affected starting at 2025-09-22 06:40 UTC for up to 20 minutes. There will be no impact to voice, SMS, portal access, or reporting. Please see below for more details.

Maintenance case reference number: IOTCHG-6457

IoTD customers using (Global SIM/Fusion Global) may experience intermittent, brief periods of packet loss. Those customers may also experience intermittent, brief periods during which Aeris Intelligent Network Detection and Response will not enforce Security Policies. These periods should not last more than one minute.

Posted on Sep 15, 2025 - 19:16 UTC

Maintenance Notification Sep 23, 2025 02:00-04:00 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 23, 2025 02:00 AM UTC to upgrade Watchtower components. During the activity, data services will be affected starting at 2025-09-23 02:30 for up to 75 minutes. There will be no impact to voice, SMS, portal access, or reporting. Please see below for more details.

Maintenance case reference number: IOTCHG-6263

IoTD customers using (Dual-Mode A-LH Service) may experience intermittent, brief periods of packet loss. These periods should not last more than one minute. Those customers may also experience intermittent, brief periods during which Aeris Intelligent Network Detection and Response will not enforce Security Policies. These periods should not last more than five minutes.

Posted on Sep 15, 2025 - 19:30 UTC

Maintenance Notification Sep 23, 2025 09:00-12:00 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 23, 2025 09:00 AM UTC to upgrade Watchtower components and deploy new Watchtower features. During the activity, data services will be affected starting at 2025-09-23 10:40 UTC for up to 20 minutes. There will be no impact to voice, SMS, portal access, or reporting. Please see below for more details.

Maintenance case reference number: IOTCHG-6481

IoTD customers using (Dual-Mode A-LH Service) may experience intermittent, brief periods of packet loss. Those customers may also experience intermittent, brief periods during which Aeris Intelligent Network Detection and Response will not enforce Security Policies. These periods should not last more than one minute.

Posted on Sep 15, 2025 - 19:46 UTC

Maintenance Notification Sep 24, 2025 04:00-06:00 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 24 at 04:00 AM UTC to upgrade cloud components related to the Watchtower product. During the activity, portal services may be intermittently impacted throughout the maintenance window. There will be no impact to data, voice, SMS, provisioning nor reporting.

Maintenance case reference number: IOTCHG-5647

Posted on Sep 16, 2025 - 19:04 UTC

Maintenance Notification Sep 24, 2025 04:00-14:00 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 24, 2025 at 04:00 AM UTC to support scalability and advanced features in the Watchtower product. During the activity, portal services may be affected throughout the maintenance window. There will be no impact to data, voice, SMS, provisioning nor reporting.

Maintenance case reference number: IOTCHG-6476

Posted on Sep 16, 2025 - 19:30 UTC

Maintenance Notification Sep 25, 2025 05:00-08:00 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 25, 2025 at 05:00 AM UTC to upgrade Cloud components to a higher version for various improvements. During the activity new data session activations may be delayed and provisioning actions may fail throughout the maintenance window. There will be no impact to voice, SMS, portal access and reporting.

Maintenance case reference number: IOTCHG-6273

Posted on Sep 17, 2025 - 16:59 UTC
Sep 18, 2025
Completed - The scheduled maintenance has been completed.
Sep 18, 12:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 09:00 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 18, 2025 09:00 AM UTC to upgrade Watchtower components and deploy new Watchtower features. During the activity, data services will be affected starting at 2025-09-18T10:40Z for up to 20 minutes. There will be no impact to voice, SMS, portal access, or reporting. Please see below for more details.

Maintenance case reference number: IOTCHG-6362

IoTD customers using (Global SIM/Fusion Global) may experience intermittent, brief periods of packet loss. Those customers may also experience intermittent, brief periods during which Aeris Intelligent Network Detection and Response will not enforce Security Policies. These periods should not last more than one minute.

As always, if you have questions or issues, please submit them to Aeris Communications (servicemanagement@aeris.net).

Sep 11, 21:04 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 04:01 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Sept 18, 2025 at 4:00AM UTC to deploy the service enhancements. During the activity, there may be brief interruption to data sessions but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 152623

Sep 17, 08:11 UTC
Completed - The scheduled maintenance has been completed.
Sep 18, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 02:00 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 18, 2025 02:00 AM UTC to upgrade Watchtower components. During the activity, data services will be affected starting at 2025-09-18T02:40Z for up to 75 minutes. There will be no impact to voice, SMS, portal access, or reporting. Please see below for more details.
Maintenance case reference number: IOTCHG-6262

IoTD customers using (Global SIM/Fusion Global) may experience intermittent, brief periods of packet loss. These periods should not last more than one minute. Those customers may also experience intermittent, brief periods during which Aeris Intelligent Network Detection and Response will not enforce Security Policies. These periods should not last more than five minutes.

Sep 11, 20:39 UTC
Sep 17, 2025

No incidents reported.

Sep 16, 2025

No incidents reported.

Sep 15, 2025

No incidents reported.

Sep 14, 2025

No incidents reported.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 01:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Sep 11, 2025 at 1:00 AM UTC to deploy the service enhancements. Provisioning and portal service may be briefly impacted during the maintenance activity.

There will be no impact on Data, voice, SMS, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 151650

Sep 7, 08:25 UTC
Sep 10, 2025
Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Sep 10, 2025 at 4:00AM UTC to deploy the service enhancements. Delay in SMS delivery may be experienced during the activity.

There will be no impact on voice, data, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 152206

Sep 10, 03:53 UTC
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Completed - The scheduled maintenance has been completed.
Sep 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 05:00 UTC
Scheduled - This is to notify you that Aeris carrier Partner will be performing an emergency maintenance activity starting on Sept 5, 2025 5:00 AM UTC to deploy service enhancements. Provisioning and portal service may be briefly impacted during the activity.

There will be no impact on Data, SMS and Voice services during the maintenance window.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 151652

Sep 4, 10:06 UTC
Sep 4, 2025
Completed - The scheduled maintenance has been completed.
Sep 4, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 05:00 UTC
Scheduled - This is to notify you that Aeris' carrier partner will be performing a maintenance activity starting on September 4th, 2025, at 5:00 AM UTC to deploy infrastructural enhancements. During the activity, no impacts are anticipated on data, voice, SMS, portal access, provisioning, or reporting services. Please see below for more details.

Maintenance case reference number: 150986

Aug 25, 20:44 UTC
Completed - The scheduled maintenance has been completed.
Sep 4, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Sep 04, 2025 at 4:00AM UTC to deploy the service enhancements. During the activity, delay in SMS delivery may be experienced.

There will be no impact on voice, data, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 151651

Sep 3, 12:29 UTC