Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification Jul 3, 2025 06:30-10:30 UTC

To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on July 3, 2025 at 6:30AM UTC to deploy the service enhancements. During the activity, there may be a brief interruption in data sessions but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 147965
Posted on Jun 30, 2025 - 12:02 UTC
Jul 1, 2025

No incidents reported today.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jun 27, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on June 27, 2025 at 4:00AM UTC to deploy the service enhancements. During the activity, there may be a brief interruption in data sessions but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 147906
Jun 27, 02:50 UTC
Jun 26, 2025

No incidents reported.

Jun 25, 2025

No incidents reported.

Jun 24, 2025

No incidents reported.

Jun 23, 2025

No incidents reported.

Jun 22, 2025

No incidents reported.

Jun 21, 2025

No incidents reported.

Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jun 18, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 02:00 UTC
Update - UPDATE: This is to update you that the scheduled maintenance window activity detailed below has been rescheduled to June 18, 2025 at 2:00 AM UTC. Please refer to the details below for additional information.

This is to notify you that Aeris engineers will be performing a maintenance activity starting on June 4, 2025 at 2:00 AM UTC to perform network maintenance. During the activity, data traffic may experience brief impact of approximately five minutes. There will be no impact to voice, SMS, portal, provisioning, and reporting services. Please see below for more details.

Maintenance case reference number: 146360
Jun 4, 00:07 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on June 4, 2025 at 2:00 AM UTC to perform network maintenance. During the activity, data traffic may experience brief impact of approximately five minutes. There will be no impact to voice, SMS, portal, provisioning, and reporting services. Please see below for more details.

Maintenance case reference number: 146360
May 27, 20:17 UTC
Jun 17, 2025
Incident Notification
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: Dual Mode ALH provisioning

Incident case number: 147334

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jun 17, 14:38 UTC
Update - UPDATE 03: Aeris engineers continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are impacted.

Description: Dual Mode ALH sims provisioning failure

Incident case number: 147334

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jun 17, 12:50 UTC
Investigating - UPDATE 02: Aeris engineers continue to work on the resolution of the issue and additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.

Description: Dual Mode ALH sims provisioning failure

Incident case number: 147334

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jun 17, 11:42 UTC
Identified - Update 01: Aeris engineers have identified the issue at carrier partner's end. Aeris Team is working with the carrier partner to resolve the service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Dual Mode ALH sims provisioning failure

Incident case number: 147334

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jun 17, 10:42 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment that is affecting device provisioning and cancellations for Dual Mode ALH SIMs. Aeris engineers are engaged in identification of the problem and are working to restore services.

Description: Dual Mode ALH sims provisioning failure

Incident case number:147334

If you have any additional questions, please contact support@aeris.net and reference the case number above..
Jun 17, 09:40 UTC
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