Aeris Connectivity Service Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 2024 - 05:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Nov 21, 2024 at 5:00AM UTC to deploy the service enhancements. During the activity, there may be a brief interruption in data sessions but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 134345

Nov 21, 2024 05:00-11:00 UTC
Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Notification Dec 11, 2024 03:00-06:00 UTC
Update - To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on Dec 11, 2024 at 03:00 AM UTC to deploy network enhancement. Provisioning and Portal Access will be unavailable for 30 minutes followed by an intermittent unavailability for up to 30 minutes during the maintenance activity.

There will be no impact on Data, SMS and voice services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #133937

Nov 19, 2024 - 06:52 UTC
Scheduled - To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on Nov 20, 2024 at 03:00 AM UTC to deploy network enhancement. Provisioning and Portal Access will be unavailable for 30 minutes followed by an intermittent unavailability for up to 30 minutes during the maintenance activity.

There will be no impact on Data, SMS and voice services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #133937

Nov 13, 2024 - 05:40 UTC
Past Incidents
Nov 21, 2024
Completed - The scheduled maintenance has been completed.
Nov 21, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 02:00 UTC
Scheduled - To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a break-fix maintenance activity starting on November 21st, at 2:00 AM UTC, to enhance interface between two network nodes.

During the activity, the listed functionality will be temporarily affected for up to 30 seconds.

There will be no impact to any other services.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 134616

Nov 20, 22:13 UTC
Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: #133925

Nov 21, 01:58 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:00 UTC
Update - UPDATE:

To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on Nov 20, 2024 at 11:00 PM UTC to deploy the service enhancements.

There will be no impact on Data, SMS and Voice services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #133925

Nov 19, 03:58 UTC
Scheduled - To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on Nov 19, 2024 at 11:00 PM UTC to deploy the service enhancements.

There will be no impact on Data, SMS and Voice services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #133925

Nov 12, 09:31 UTC
Nov 20, 2024
Nov 19, 2024

No incidents reported.

Nov 18, 2024
Resolved - UPDATE 6: Aeris engineers have been able to identify what they believe is the cause of the issue, Initial recovery action has been taken please monitor.
Nov 18, 17:16 UTC
Identified - UPDATE 5: Aeris engineers have been able to identify what they believe is the cause of the issue, Initial recovery action has been taken please monitor.

Description: GSM and LTE Data Session.

Incident case number: 134351

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Nov 18, 16:44 UTC
Update - UPDATE 4: Aeris engineers continue to troubleshoot the issue. No ETR is available at this time. There is a confirmed issue with one of our network partners which is being investigated as part of our impairment.

Description: GSM and LTE Data Session.

Incident case number: 134351

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Nov 18, 15:47 UTC
Investigating - UPDATE 3: Aeris engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.

Description: GSM and LTE Data Session

Incident case number: 134351

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Nov 18, 15:05 UTC
Resolved - UPDATE 3: Aeris engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.

Description: GSM and LTE Data Session

Incident case number: 134351

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Nov 18, 15:00 UTC
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: GSM and LTE Data Session

Incident case number: 134351

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Nov 18, 12:32 UTC
Update - Aeris engineers continue to troubleshoot the issue, additional escalation measures have been taken with access partner. Aeris will continue to provide updates as they become available. Please see below for the services that are impacted.

Description: GSM and LTE Data Session

Incident case number: 134351

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Nov 18, 11:01 UTC
Identified - This is to notify you that Aeris' monitoring system has detected a potential service degradation in GSM data services. Aeris engineers have identified the issue at access partner's end. Team is working with the access partner to resolve the service degradation and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: GSM Data Session

Incident case number: 134351

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Nov 18, 10:00 UTC
Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024
Completed - The scheduled maintenance has been completed.
Nov 13, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Nov 13, 2024 at 4:00AM UTC to deploy the service enhancements. During the activity, there may be a brief interruption in data sessions but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 133855

Nov 11, 08:41 UTC
Nov 12, 2024
Completed - This is to notify you that the scheduled maintenance activity has been cancelled. Please see below for additional details.

Maintenance case reference number: 133224

Nov 12, 19:15 UTC
Scheduled - To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on November 12, 2024 at 11:00 PM UTC to deploy the service enhancements.

There will be no impact on Data, SMS and Voice services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #133224

Maintenance case reference number: 133224

Oct 31, 23:49 UTC
Completed - The scheduled maintenance has been completed.
Nov 12, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 02:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Nov 12, 2024 at 2:00 AM UTC to deploy the service enhancements. Provisioning and portal service will be impacted during the maintenance activity.

There will be no impact on voice, SMS, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 133848

Nov 11, 08:02 UTC
Nov 11, 2024

No incidents reported.

Nov 10, 2024
Completed - The scheduled maintenance has been completed.
Nov 10, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 10, 04:00 UTC
Scheduled - To ensure uptime and stability of our infrastructure, Aeris’ carrier partner will be performing a maintenance activity starting on Nov 10, 2024, at 4:00 AM UTC to deploy the infrastructural enhancements. During the activity, provisioning services will be impacted.

However, there will be no impact on voice, data, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#133610

Nov 6, 14:00 UTC
Nov 9, 2024

No incidents reported.

Nov 8, 2024
Completed - The scheduled maintenance has been completed.
Nov 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 05:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Nov 8, 2024 at 5:00AM UTC to deploy the service enhancements. During the activity, there may be a brief interruption in data sessions but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 133605

Nov 6, 10:31 UTC
Nov 7, 2024
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: New Registration and data services

Incident case number: 133663

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Nov 7, 00:19 UTC
Update - We are continuing to investigate this issue.
Nov 7, 00:02 UTC
Investigating - This is to notify you that Aeris' monitoring system detected a potential service impairment, however recovery is being observed. Aeris engineers have engaged our carrier partner to investigate the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: New Registration and data services

Incident case number: 133663

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Nov 7, 00:00 UTC