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Update - UPDATE 1: Aeris engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Nov 25, 2025 - 01:55 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.
Description: Portal Bulk Processing
Incident case number: 158044
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Nov 25, 2025 - 00:55 UTC
Fusion Global IoT Service
?
Operational
Data
Operational
SMS
Operational
Voice
?
Operational
Provisioning
Operational
None
Operational
Fusion NA IoT Service
?
Operational
Data
?
Operational
Provisioning
Operational
None
Operational
SMS
Operational
Global GSM Services (UK, European and African Markets)
Operational
To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Nov 28, 2025 at 10:30 PM UTC to deploy service enhancements. During the activity, no service impact is expected.
There will be no impact on Voice, Data, SMS, portal access and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 157991 Posted on
Nov 24, 2025 - 11:25 UTC
Completed -
The scheduled maintenance has been completed.
Nov 20, 13:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 05:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Nov 20, 2025 at 5:00AM UTC to deploy the service enhancements. During the activity, data service impact may be experienced for up to 5 minutes. Session will be re-established as per device retry mechanism.
There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 157596
Nov 19, 06:27 UTC
Completed -
The scheduled maintenance has been completed.
Nov 20, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 03:00 UTC
Scheduled -
This is to notify you that Aeris engineers will be performing a maintenance activity starting on November 20, 2025 at 3:00 AM UTC to upgrade Watchtower performance and enable additional Watchtower features. During the activity, the expected service impact is short periods where an Enterprise's devices' cellular data traffic will either (a) be dropped, or (b) will not have any security policies applied. These periods should total no more than four minutes. There will be no impact to voice, SMS, portal access, provisioning or reporting.
Maintenance case reference number: IOTCHG-7263
Nov 11, 22:24 UTC
Completed -
The scheduled maintenance has been completed.
Nov 19, 13:15 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 05:15 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Nov 19, 2025 at 5:00AM UTC to deploy the service enhancements. During the activity, data service impact may be experienced for up to 5 minutes. Session will be re-established as per device retry mechanism.
There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 157595
Nov 19, 05:00 UTC
Completed -
The scheduled maintenance has been completed.
Nov 19, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 03:00 UTC
Scheduled -
This is to notify you that Aeris engineers will be performing a maintenance activity starting on November 19, 2025 at 3:00 AM UTC to upgrade Watchtower performance and enable additional Watchtower features. During the activity, the expected service impact is short periods where an Enterprise's devices' cellular data traffic will either (a) be dropped, or (b) will not have any security policies applied. These periods should total no more than four minutes. There will be no impact to voice, SMS, portal access, provisioning or reporting.
Maintenance case reference number: IOTCHG-7262
Nov 11, 22:16 UTC
Completed -
The scheduled maintenance has been completed.
Nov 17, 12:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 04:30 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Nov 17, 2025 at 4:30AM UTC to deploy the service enhancements. During the activity, brief data service interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.
There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 157180
Nov 13, 14:29 UTC
Completed -
The scheduled maintenance has been completed.
Nov 14, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 06:00 UTC
Scheduled -
This is to notify you that Aeris carrier Partner will be performing an emergency maintenance activity starting on Nov 14, 2025 6:00 AM UTC to deploy service enhancements. There may be a brief impact on provisioning and portal service during the activity.
There will be no impact on Data, SMS and Voice services during the maintenance window.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 157179
Nov 13, 14:08 UTC
Completed -
The scheduled maintenance has been completed.
Nov 14, 09:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 05:30 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Nov 14, 2025 at 5:30AM UTC to deploy the service enhancements. SIM Provisioning/Cancellation and SIM management services may be impacted during the activity, can be retried post completion of the maintenance window.
There will be no impact on data, voice, SMS, portal access and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 156820
Nov 11, 07:02 UTC
Completed -
The scheduled maintenance has been completed.
Nov 13, 11:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 03:30 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Nov 13, 2025 at 3:30AM UTC to deploy the service enhancements. During the activity, brief data service interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.
There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 156886
Nov 11, 03:57 UTC
Completed -
The scheduled maintenance has been completed.
Nov 13, 09:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 06:30 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Nov 13, 2025 at 6:30AM UTC to deploy the service enhancements. During the activity, brief data service interruption may be experienced but sessions will be re-established quickly depending on the device retry mechanism.
There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 156890
Nov 11, 06:01 UTC