Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification Jul 14, 2025 05:00-08:00 UTC

This is to notify you that Aeris’ carrier partner will be performing a maintenance activity starting on July 14, 2025 at 5:00 AM UTC to deploy service enhancements. Provisioning and SIM management services will be impacted during the maintenance activity which can be resubmitted post activity completion. There will be no impact on Data, SMS and Voice services. Please see below for more details.

Maintenance case reference number: 148563
Posted on Jul 09, 2025 - 22:05 UTC
Jul 12, 2025

No incidents reported today.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jul 8, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 05:00 UTC
Scheduled - This is to notify you that Aeris carrier Partner will be performing an emergency maintenance activity starting on July 8, 2025 5:00 AM UTC to deploy service enhancements. During the activity, there may be a brief impact on provisioning and portal service.

There will be no impact on Data, SMS and Voice services during the maintenance window.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 148461
Jul 8, 02:46 UTC
Incident Notification
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: 2G / 4G data and VoLTE traffic

Incident case number: 148430

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jul 8, 04:47 UTC
Identified - UPDATE 2 : Carrier partner engineers continue to investigate potential service impairment. At this time Aeris is not able to observe any service impact. We will provide another update once we receive more information from carrier partner.

Description: 2G / 4G data and VoLTE traffic

Incident case number: 148430

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jul 7, 16:39 UTC
Update - UPDATE 1: Carrier partner engineers continue to investigate potential service impairment. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are potentially impacted.

Description: 2G / 4G data and VoLTE traffic

Incident case number: 148430

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jul 7, 15:32 UTC
Investigating - This is to notify you that our carrier partner has reported potential service impairment of 2G / 4G a and VoLTE service. Aeris engineers are engaged with carrier partner to investigate this issue. We will provide another update once more information becomes available. Please see below for the services that are potentially impacted.

Description: 2G / 4G data and VoLTE traffic

Incident case number: 148430

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jul 7, 14:32 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jul 8, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 01:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing maintenance activity starting on July 8, 2025 at 1:00AM UTC to deploy the service enhancements. During the activity, there will be brief interruption in data sessions but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 148233
Jul 3, 11:50 UTC
Jul 7, 2025
Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jul 3, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 06:30 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on July 3, 2025 at 6:30AM UTC to deploy the service enhancements. During the activity, there may be a brief interruption in data sessions but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 147965
Jun 30, 12:02 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jul 3, 08:55 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 05:35 UTC
Scheduled - This is to notify you that Aeris’ carrier partner will be performing a maintenance activity starting on July 3, 2025 at 5:35 AM UTC to deploy the service enhancements. Provisioning and SIM management services will be impacted during the maintenance activity which can be resubmitted post activity completion. There will be no impact on Data, SMS and Voice services. Please see below for more details.

Maintenance case reference number: 148098
Jul 1, 21:27 UTC
Jul 2, 2025
Incident Notification
Resolved - UPDATE 03: This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: GSM Data services

Incident case number:148165

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jul 2, 09:07 UTC
Update - UPDATE 02: Aeris engineers are working with the carrier partner to resolve this issue. We will provide more information as soon as it becomes available. Please see below for the services that are impacted.

Description: GSM Data services

Incident case number:148165

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jul 2, 08:38 UTC
Update - Update01: Aeris engineers are actively investigating the matter in collaboration with our carrier partner. Further updates will be shared as soon as more information becomes available. No ETR is available at this time. Please see below for the services that are impacted.

Description: GSM Data services

Incident case number:148165

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jul 2, 07:38 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service degradation in GSM data services. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: GSM Data services

Incident case number:148165

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jul 2, 06:35 UTC
Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

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