Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification IOTCHG-6262 Sep 18, 2025 02:00-04:00 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 18, 2025 02:00 AM UTC to upgrade Watchtower components. During the activity, data services will be affected starting at 2025-09-18T02:40Z for up to 75 minutes. There will be no impact to voice, SMS, portal access, or reporting. Please see below for more details.
Maintenance case reference number: IOTCHG-6262

IoTD customers using (Global SIM/Fusion Global) may experience intermittent, brief periods of packet loss. These periods should not last more than one minute. Those customers may also experience intermittent, brief periods during which Aeris Intelligent Network Detection and Response will not enforce Security Policies. These periods should not last more than five minutes.
Posted on Sep 11, 2025 - 20:39 UTC

Maintenance Notification Sep 18, 2025 09:00-12:00 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 18, 2025 09:00 AM UTC to upgrade Watchtower components and deploy new Watchtower features. During the activity, data services will be affected starting at 2025-09-18T10:40Z for up to 20 minutes. There will be no impact to voice, SMS, portal access, or reporting. Please see below for more details.

Maintenance case reference number: IOTCHG-6362

IoTD customers using (Global SIM/Fusion Global) may experience intermittent, brief periods of packet loss. Those customers may also experience intermittent, brief periods during which Aeris Intelligent Network Detection and Response will not enforce Security Policies. These periods should not last more than one minute.

As always, if you have questions or issues, please submit them to Aeris Communications (servicemanagement@aeris.net).
Posted on Sep 11, 2025 - 21:04 UTC
Sep 14, 2025

No incidents reported today.

Sep 13, 2025

No incidents reported.

Sep 12, 2025

No incidents reported.

Sep 11, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 11, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 01:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Sep 11, 2025 at 1:00 AM UTC to deploy the service enhancements. Provisioning and portal service may be briefly impacted during the maintenance activity.

There will be no impact on Data, voice, SMS, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 151650
Sep 7, 08:25 UTC
Sep 10, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 10, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Sep 10, 2025 at 4:00AM UTC to deploy the service enhancements. Delay in SMS delivery may be experienced during the activity.

There will be no impact on voice, data, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 152206
Sep 10, 03:53 UTC
Sep 9, 2025

No incidents reported.

Sep 8, 2025

No incidents reported.

Sep 7, 2025

No incidents reported.

Sep 6, 2025

No incidents reported.

Sep 5, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 5, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 5, 05:00 UTC
Scheduled - This is to notify you that Aeris carrier Partner will be performing an emergency maintenance activity starting on Sept 5, 2025 5:00 AM UTC to deploy service enhancements. Provisioning and portal service may be briefly impacted during the activity.

There will be no impact on Data, SMS and Voice services during the maintenance window.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 151652
Sep 4, 10:06 UTC
Sep 4, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 4, 12:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 05:00 UTC
Scheduled - This is to notify you that Aeris' carrier partner will be performing a maintenance activity starting on September 4th, 2025, at 5:00 AM UTC to deploy infrastructural enhancements. During the activity, no impacts are anticipated on data, voice, SMS, portal access, provisioning, or reporting services. Please see below for more details.

Maintenance case reference number: 150986
Aug 25, 20:44 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Sep 4, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 4, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Sep 04, 2025 at 4:00AM UTC to deploy the service enhancements. During the activity, delay in SMS delivery may be experienced.

There will be no impact on voice, data, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 151651
Sep 3, 12:29 UTC
Sep 3, 2025

No incidents reported.

Sep 2, 2025

No incidents reported.

Sep 1, 2025

No incidents reported.

Aug 31, 2025

No incidents reported.

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