Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Fusion NA IoT Service Operational
Data Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services Operational
Portal Operational
My Reports Operational
My Alerts Operational
VPN connectivity Operational
AerSight Streaming Operational
None Operational
API Web Services Operational
AerAdmin Operational
AerFrame Operational
AerTraffic Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification Mar 10, 2026 03:30-10:30 UTC

To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Mar 10, 2026 at 3:30 AM UTC to deploy the service enhancements. Brief disconnection in existing data sessions may be experienced during the activity but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 167226
Posted on Mar 05, 2026 - 05:12 UTC

Maintenance Notification Mar 11, 2026 01:00-03:00 UTC

To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Mar 11, 2026 at 1:00 AM UTC to deploy the service enhancements. Brief provisioning impact may be experienced intermittently during the maintenance activity.

There will be no impact on voice, SMS, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 167230
Posted on Mar 05, 2026 - 06:40 UTC

Maintenance Notification Mar 11, 2026 03:00-06:00 UTC

Update - This is to update you that Aeris engineers will be performing a maintenance activity starting at 3:00 AM UTC on March 11, 2026 to enhance the network reliability, performance, and scalability for business-critical applications. During the activity, the expected service impact is up to 15 minutes down time of data services only on APNs iot.aer.net and pnet.aer.net.

The iotst.aer.net, subman.aer.net, rrr.aer.net, secureapn.net, and st.secureapn.net APNs may experience two brief service interruptions, each lasting around 10–30 seconds. There will be no impact to Voice, SMS, Portal access, Provisioning, or Reporting.

Maintenance case reference number: IOTCHG-7912
Feb 27, 2026 - 15:53 UTC
Update - This is to update you that Aeris engineers will be performing a maintenance activity starting at 3:00 AM UTC on March 11, 2026 to enhance the network reliability, performance, and scalability for business-critical applications. During the activity, the expected service impact is up to 15 minutes down time of data services only on APNs iot.aer.net and pnet.aer.net.

The iotst.aer.net, subman.aer.net, rrr.aer.net, secureapn.net, and st.secureapn.net APNs may experience two brief service interruptions, each lasting around 10–30 seconds. There will be no impact to Voice, SMS, Portal access, Provisioning, or Reporting.

Maintenance case reference number: IOTCHG-7912
Feb 27, 2026 - 15:52 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting at 2:00 AM UTC on March 11, 2026 to enhance the network reliability, performance, and scalability for business-critical applications. During the activity, the expected service impact is up to 15 minutes down time of data services only on APNs iot.aer.net and pnet.aer.net.

The iotst.aer.net, subman.aer.net, rrr.aer.net, secureapn.net, and st.secureapn.net APNs may experience two brief service interruptions, each lasting around 10–30 seconds. There will be no impact to Voice, SMS, Portal access, Provisioning, or Reporting.

Maintenance case reference number: IOTCHG-7912
Feb 25, 2026 - 16:13 UTC
Mar 7, 2026

No incidents reported today.

Mar 6, 2026

No incidents reported.

Mar 5, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 5, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 06:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Mar 5, 2026 at 6:00 AM UTC to deploy the service enhancements. Brief disconnection in existing data sessions may be experienced during the activity but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 166876
Mar 3, 04:42 UTC
Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 2, 08:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 05:30 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on March 2nd, 2026 at 5:30 AM UTC to make service enhancements to the Aeris AerPort Portal. During the activity, portal services will be unavailable for up to 15 minutes during the maintenance window. In the event a rollback is needed the Aeris AerPort Portal may be unavailable for up to 60 minutes. There will be no impact to Voice, SMS, Data or API provisioning.

Maintenance case reference number: IOTCHG-7682
Feb 20, 16:49 UTC
Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Feb 27, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 27, 05:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Feb 27, 2026 at 5:00 AM UTC to deploy the service enhancements. Brief disconnection in existing data sessions and delay in SMS delivery may be experienced during the activity. Affected services will re-establish depending on the device retry mechanism.

There will be no impact on voice. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 166555
Feb 27, 03:46 UTC
Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026
Incident Notification
Postmortem - Read details
Mar 2, 18:08 UTC
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: Intermittent access to Aeris AerPort Portal
Incident case number: 166289

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Feb 24, 22:07 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: Intermittent access to Aeris AerPort Portal.

Incident case number: 166289

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Feb 24, 21:31 UTC
Maintenance Notification IOTCHG-7911
Completed - The scheduled maintenance has been completed.
Feb 24, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 03:00 UTC
Update - Correction Notice: Our apologies for any confusion, we have rescheduled maintenance for IOTCHG-7911 to February 24th 2026.

This is to notify you that Aeris engineers will be performing a maintenance activity starting at 3:00 AM UTC on February 24, 2026 to enhance the network reliability, performance, and scalability for business-critical applications. During the activity, the expected service impact is up to 45 minutes down time of data services only on APNs secureapn.net, st.secureapn.net, iotst.aer.net, subman.aer.net and rrr.aer.net. There will be no impact to voice, SMS, portal access, provisioning, or reporting. Please see below for more details.

Maintenance case reference number: IOTCHG-7911
Feb 13, 13:20 UTC
Scheduled - We will be undergoing scheduled maintenance during this time.
Feb 13, 13:06 UTC
In progress - UPDATE: This is to notify you that the scheduled maintenance window for the activity has been modified for 24th of February same hours.
Scheduled Start Date & Time
Feb 24, 2026, 3:00 AM
Scheduled End Date & Time
Feb 24, 2026, 6:00 AM

Maintenance case reference number: IOTCHG-7911
Feb 13, 13:06 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting at 3:00 AM UTC on February 18, 2026 to enhance the network reliability, performance, and scalability for business-critical applications. During the activity, the expected service impact is up to 45 minutes down time of data services only on APNs secureapn.net, st.secureapn.net, iotst.aer.net, subman.aer.net and rrr.aer.net. There will be no impact to voice, SMS, portal access, provisioning, or reporting. Please see below for more details.

Maintenance case reference number: IOTCHG-7911
Feb 4, 21:34 UTC
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

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