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Completed -
The scheduled maintenance has been completed.
Oct 28, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 04:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Oct 28, 2024 at 4:00AM UTC to deploy the service enhancements. During the activity, there may be a brief interruption in data sessions but the sessions will re-establish quickly depending on the device retry mechanism.
There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 132506
Oct 22, 12:19 UTC
Resolved -
This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.
Description: Dual Mode Device provisioning and Cancellation failure
Incident case number: 132589
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 23, 04:30 UTC
Identified -
UPDATE-1
Aeris' network partner has identified a problem within their internal network connectivity. No ETR is available at this time. Please see below for more details.
Description: Dual Mode Device provisioning and Cancellation failure
Incident case number: 132589
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 23, 04:12 UTC
Investigating -
This is to notify you that the Aeris Network Operations Center has detected a potential service impairment that is affecting device provisioning and cancellations for LTE SIMs. Aeris engineers are engaged in identification of the problem and are working towards restoring services.
Description: ATT Device provisioning failure
Incident case number: 132589
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 23, 03:02 UTC
Completed -
The scheduled maintenance has been completed.
Oct 22, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 04:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Oct 22, 2024 at 4:00AM UTC to deploy the service enhancements. During the activity, there may be a brief interruption in data sessions but the sessions will re-establish quickly depending on the device retry mechanism.
There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 132322
Oct 21, 02:50 UTC
Completed -
The scheduled maintenance has been completed.
Oct 21, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 21, 04:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Oct 21, 2024 at 4:00AM UTC to deploy the service enhancements. During the activity, there may be a brief interruption in data sessions but the sessions will re-establish quickly depending on the device retry mechanism.
There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 132325
Oct 21, 03:19 UTC
Completed -
The scheduled maintenance has been completed.
Oct 18, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 04:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Oct 18, 2024 at 4:00AM UTC to deploy service enhancements. During the activity, there may be a brief interruption in data sessions but the sessions will re-establish quickly depending on the device retry mechanism.
There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 131944
Oct 17, 08:21 UTC
Completed -
The scheduled maintenance has been completed.
Oct 15, 03:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 15, 01:00 UTC
Scheduled -
This is to notify you that Aeris carrier Partner will be performing an emergency maintenance activity starting on Oct 15, 2024 at 1:00AM UTC to deploy the service enhancements. There will be an intermittent impact to provisioning service during the maintenance activity.
There will be no impact on Data, SMS and Voice services during the maintenance window.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 131800
Oct 14, 13:45 UTC