Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Fusion NA IoT Service Operational
Data Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services Operational
Portal Operational
My Reports Operational
My Alerts Operational
VPN connectivity Operational
AerSight Streaming Operational
None Operational
API Web Services Operational
AerAdmin Operational
AerFrame Operational
AerTraffic Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification May 13, 2026 21:00 - May 14, 2026 04:00 UTC

To ensure uptime and stability, Aeris’ carrier partner is performing a maintenance activity starting on May 13, 2026 at 09:00 PM UTC to deploy the service enhancements. Brief intermittent data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.

There will be no impact on voice and SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 174326
Posted on May 08, 2026 - 07:19 UTC

Maintenance Notification May 14, 2026 01:00-03:00 UTC

To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on May 14, 2026 at 1:00 AM UTC to deploy the service enhancements. Brief provisioning impact may be experienced during the maintenance activity.

There will be no impact on Data, voice, SMS. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 174458
Posted on May 11, 2026 - 12:25 UTC

Maintenance Notification May 19, 2026 22:00 - May 20, 2026 04:00 UTC

Update - UPDATED:
This is to inform you that Aeris engineers will be performing a scheduled maintenance activity to deploy service enhancements, starting on May 19, 2026 at 20:00 UTC. During this maintenance window, 2G, 3G, 4G data services, VPN connectivity as well as Watchtower Awareness and Watchtower Enforcement, may be impacted for up to 90 minutes. There will be no impact to Portal access or other services. Please see below for more details.
May 12, 2026 - 19:48 UTC
Update - We will be undergoing scheduled maintenance during this time.
May 08, 2026 - 20:04 UTC
Scheduled - This is to inform you that Aeris engineers will be performing a scheduled maintenance activity to deploy service enhancements, starting on May 19, 2026 at 20:00 UTC. During this maintenance window, 2G, 3G, and 4G data services, as well as Watchtower Awareness and Watchtower Enforcement, may be impacted for up to 30 minutes. There will be no impact to Portal access or other services. Please see below for more details.

Maintenance case reference number: 174366
May 08, 2026 - 19:59 UTC

Maintenance Notification May 20, 2026 20:00 - May 21, 2026 03:00 UTC

Update - Updated:
This is to notify you that Aeris engineers will be performing a scheduled maintenance activity to deploy service enhancements beginning on May 20, 2026 at 20:00 UTC. During this maintenance window, 2G, 3G, and 4G data services, as well as Watchtower Awareness, may experience intermittent service impacts for up to 90 minutes. Watchtower Enforcement services may be impacted for approximately 120 to 210 minutes. There will be no impact to Portal access or other services. Please see the details below for additional information.
May 12, 2026 - 19:46 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a scheduled maintenance activity to deploy service enhancements beginning on May 20, 2026 at 20:00 UTC. During this maintenance window, 2G, 3G, and 4G data services, as well as Watchtower Awareness, may experience intermittent service impacts for up to 70 minutes. Watchtower Enforcement services may be impacted for approximately 120 to 210 minutes. There will be no impact to Portal access or other services. Please see the details below for additional information.

Maintenance case reference number: 174359
May 08, 2026 - 20:09 UTC
May 13, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
May 13, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on May 13, 2026 at 04:00 AM UTC to deploy the service enhancements. Brief data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.

There will be no impact on voice and SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 174246
May 7, 09:33 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
May 13, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 01:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on May 13, 2026 at 1:00 AM UTC to deploy the service enhancements. Brief provisioning impact may be experienced during the maintenance activity.

There will be no impact on Data, voice, SMS. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 174459
May 11, 12:49 UTC
May 12, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
May 12, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on May 12, 2026 at 04:00 AM UTC to deploy the service enhancements. Brief data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.

There will be no impact on voice and SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 174246
May 7, 09:19 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
May 12, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 21:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner is performing a maintenance activity starting on May 11, 2026 at 09:00 PM UTC to deploy the service enhancements. Brief intermittent data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.

There will be no impact on voice and SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 174325
May 8, 07:15 UTC
May 11, 2026
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026

No incidents reported.

May 6, 2026

No incidents reported.

May 5, 2026

No incidents reported.

May 4, 2026

No incidents reported.

May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

May 1, 2026

No incidents reported.

Apr 30, 2026

No incidents reported.

Apr 29, 2026
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 29, 10:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 29, 05:30 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on April 29, 2026 at 05:30 AM UTC to deploy the service enhancements. Brief data impact may be experienced during the activity. Sessions will be re-established depending on the device retry mechanism.

There will be no impact on voice and SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 173242
Apr 27, 06:55 UTC
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