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Update - UPDATE: Our carrier partner has shared that due to government-imposed restrictions following recent incidents during the ongoing elections, internet services in Tanzania are currently unavailable. Services will be restored as soon as the restrictions are lifted. No ETR is available at this time. Please see below for the services that are impacted.
Description: 2g / 4g Data sessions in Tanzania
Incident case number: 155775
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 30, 2025 - 15:11 UTC
Update - UPDATE: This is to provide you an update that our team continue to collaborate with our partners to monitor the situation and to provide further updates once available. No ETR is available at this time. Please see below for the services that are impacted.
Description: 2g / 4g Data sessions in Tanzania
Incident case number: 155775
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 30, 2025 - 06:56 UTC
Update - Update: This is a further update regarding the ongoing Data browsing issue majorly for Tanzania inbound and outbound subscribers. Our carrier partner has confirmed that the issue, impacting data browsing and some SMS deliveries, is due to a wider internet service disruption in Tanzania. The affected roaming partner is investigating. There is currently no estimated time for resolution. We are closely monitoring the situation and will provide further updates as they become available.
Description: 2G / 4G Data sessions in Tanzania
Incident case number: 155775
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 30, 2025 - 05:20 UTC
Update - This is to provide you an update on this trouble. We continue to see the impairment reflected in the service dashboards. We are reaching out to the carrier partner again inquiring about an update from their roaming partner in Tanzania. We will provide additional updates as new information is obtained.
Oct 30, 2025 - 00:52 UTC
Update - Our carrier partner has confirmed an ongoing issue with their local roaming partner in Tanzania. They continue to work closely with the local partner to identify and resolve the problem. We are actively collaborating with them to monitor progress and will provide further updates as soon as new information becomes available. At this time, no estimated time to resolution (ETR) is available. Please refer to the list below for impacted services.
Description: 2g / 4g Data sessions in Tanzania
Incident case number: 155775
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 2025 - 23:38 UTC
Update - UPDATE 7: Carrier partner has acknowledged issue at local roaming partner in Tanzania. We continue to collaborate with our partners to monitor the situation and to provide updates. No ETR is available at this time. Please see below for the services that are impacted.
Description: 2g / 4g Data sessions in Tanzania
Incident case number: 155775
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 2025 - 21:44 UTC
Update - UPDATE 6: Carrier partner has acknowledged issue at local roaming partner in Tanzania. We continue to collaborate with our partners to monitor the situation and to provide updates. No ETR is available at this time. Please see below for the services that are impacted.
Description: 2g / 4g Data sessions in Tanzania
Incident case number: 155775
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 2025 - 19:58 UTC
Update - UPDATE 5: Carrier partner has acknowledged issue at local roaming partner in Tanzania. We continue to collaborate with our partners to monitor the situation and to provide updates. No ETR is available at this time. Please see below for the services that are impacted.
Description: 2g / 4g Data sessions in Tanzania
Incident case number: 155775
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 2025 - 18:29 UTC
Update - UPDATE 4: Aeris carrier partner continues to work with impacted roaming partner in Tanzania. We continue to collaborate with our partners to monitor the situation and to provide updates. No ETR is available at this time. Please see below for the services that are impacted.
Description: 2g / 4g Data sessions in Tanzania
Incident case number: 155775
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 2025 - 17:01 UTC
Update - UPDATE 3: Aeris carrier partner have confirmed an impact with roaming partner in Tanzania. We continue to collaborate with our partners to monitor the situation and to provide updates. No ETR is available at this time. Please see below for the services that are impacted.
Description: 2g / 4g Data sessions in Tanzania
Incident case number: 155775
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 2025 - 15:33 UTC
Update - UPDATE 2: Aeris engineers have engaged our carrier partner and continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are impacted.
Description: 2g / 4g Data sessions in Tanzania
Incident case number: 155775
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 2025 - 14:26 UTC
Identified - UPDATE 1: Aeris engineers have engaged our carrier partner and continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are impacted.
Description: 2g / 4g Data sessions in Tanzania
Incident case number: 155775
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 2025 - 13:12 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.
Description: 2g / 4g Data sessions in Tanzania
Incident case number: 155775
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 29, 2025 - 12:15 UTC
Fusion Global IoT Service
?
Operational
Data
Operational
SMS
Operational
Voice
?
Operational
Provisioning
Operational
None
Operational
Fusion NA IoT Service
?
Operational
Data
?
Operational
Provisioning
Operational
None
Operational
SMS
Operational
Global GSM Services (UK, European and African Markets)
Degraded Performance
Completed -
The scheduled maintenance has been completed.
Oct 29, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 04:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Oct 29, 2025 at 4:00 AM UTC to deploy the service enhancements. During the activity, data service may be impacted for up to 5 minutes but the sessions will re-establish quickly depending on the device retry mechanism.
There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 155599
Oct 27, 13:54 UTC
Completed -
The scheduled maintenance has been completed.
Oct 28, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 04:00 UTC
Scheduled -
To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Oct 28, 2025 at 4:00 AM UTC to deploy the service enhancements. During the activity, data service may be impacted for up to 5 minutes but the sessions will re-establish quickly depending on the device retry mechanism.
There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 155594
Oct 27, 13:43 UTC
Resolved -
Resolved: Our carrier partner has confirmed that the network issue affecting 4G/LTE data sessions in the UK has been resolved. During the investigation, our partner identified some issues with their primary GRX peer connection and corrective actions were taken, and the GRX peer has since been restored. Traffic success rates across 2G, 3G, and 4G have returned to normal levels. Aeris monitoring confirms that all affected services have stabilized since 05:06 AM UTC.
Description: 4G/LTE data sessions in the UK with a single roaming carrier (Vodafone UK).
Incident Case Number: 155566
For any additional questions, please contact support@aeris.net and reference the case number above.
Oct 27, 05:28 UTC
Update -
UPDATE 4: Aeris has been informed by its carrier partner of an ongoing network issue impacting 4G/LTE data sessions in the UK and their engineers are actively investigating and working to restore normal service.
We continue to closely monitor the situation in coordination with its carrier partner. All escalation measures remain in place, and updates will be shared as new information becomes available. No ETR is currently available.
Description: Intermittent impact to 4G/LTE data sessions in the UK for a single roaming partner.
Incident Case Number: 155566
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 27, 03:53 UTC
Update -
UPDATE 3: Aeris carrier partner have confirmed an outage with a single roaming partner in the UK. We continue to collaborate with our partners to monitor the situation and to provide updates. All escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: 4G data sessions impacted only in the UK with a single roaming carrier.
Incident case number: 155566
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 27, 02:42 UTC
Identified -
UPDATE 2: Aeris engineers are continuing to collaborate with our carrier partner. Our carrier has also engaged the local roaming partner in the UK, where the issue appears to be originating. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: 4G data sessions impacted only in the UK with a single roaming carrier.
Incident case number: 155566
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 27, 02:08 UTC
Update -
UPDATE 1: Aeris engineers have engaged our carrier partner and continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are impacted.
Description: 4G data sessions impacted only in the UK.
Incident case number: 155566
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 27, 01:14 UTC
Investigating -
This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.
Description: 4G data session
Incident case number: 155566
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 27, 00:37 UTC
Resolved -
This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.
Description: Access to Aeris AerPort Portal
Incident case number: 154822
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 17, 08:44 UTC
Update -
UPDATE 2: Aeris technical teams are currently investigating the issue impacting access to the Aeris AerPort Portal and are actively working to restore the service as quickly as possible. Additional escalation measures have been initiated. An estimated time to resolution is not yet available. Please find below the list of impacted services. More updates to follow once available.
Description: Access to Aeris AerPort Portal
Incident case number: 154822
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 17, 08:10 UTC
Identified -
UPDATE 1: Aeris engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: Access to Aeris AerPort Portal
Incident case number: 154822
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 17, 07:32 UTC
Investigating -
This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.
Description: Access to Aeris AerPort Portal
Incident case number: 154822
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Oct 17, 07:04 UTC