Aeris Connectivity Service Status
All Systems Operational
Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jun 14, 2024

No incidents reported today.

Jun 13, 2024

No incidents reported.

Jun 12, 2024
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: Fusion NA Provisioning & Cancellation

Incident case number:126210

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Jun 12, 08:06 UTC
Update - Update 01:

Carrier partner continue to troubleshoot the issue .No ETR is available at this time. Aeris will continue to provide updates as they become available. Please see below for more details

Jun 12, 07:01 UTC
Investigating - This is to notify that device provisioning and cancellations are currently may fail or be delayed for Fusion NA SIMs. Our carrier partner has indicated they are currently troubleshooting the issue. No ETA is available at this time. Aeris will continue to provide updates as they become available.

Description: Fusion NA Provisioning & Cancellation

Incident case number:126210

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Jun 12, 06:05 UTC
Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.

Jun 7, 2024

No incidents reported.

Jun 6, 2024

No incidents reported.

Jun 5, 2024
Completed - The scheduled maintenance has been completed.
Jun 5, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 4, 22:30 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on June 4, 2024 at 10:30 PM UTC to deploy the service enhancements. During the activity, there may be a brief disconnection in existing data sessions but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 125858

Jun 3, 12:58 UTC
Jun 4, 2024
Jun 3, 2024

No incidents reported.

Jun 2, 2024

No incidents reported.

Jun 1, 2024

No incidents reported.

May 31, 2024

No incidents reported.