Aeris Connectivity Service Status Status

Aeris Connectivity Service Status

Partially Degraded Service

Fusion Global IoT Service Operational

Data Operational

SMS Operational

Voice Operational

Provisioning Operational

None Operational

Fusion NA IoT Service Degraded Performance

Data Degraded Performance

Provisioning Degraded Performance

None Operational

SMS Operational

Global GSM Services (UK, European and African Markets) Operational

Data Operational

Provisioning Operational

SMS Operational

Voice Operational

None Operational

Global GSM Services (US Market) Operational

Data Operational

Provisioning Operational

SMS Operational

Voice Operational

None Operational

Global GSM Service Operational

Data Operational

SMS Operational

Voice Operational

Provisioning Operational

None Operational

CDMA Service Operational

Data Operational

SMS Operational

Voice Operational

Provisioning Operational

None Operational

Dual-Mode A-LH Service Operational

Data Operational

SMS Operational

Voice Operational

Provisioning Operational

None Operational

Coverage SIM (2G/3G GSM) Service Operational

Data Operational

SMS Operational

Voice Operational

Provisioning Operational

None Operational

Business Services Operational

Portal Operational

My Reports Operational

My Alerts Operational

VPN connectivity Operational

AerSight Streaming Operational

None Operational

API Web Services Operational

AerAdmin Operational

AerFrame Operational

AerTraffic Operational

None Operational

Neo 2G/3G Operational

Data Operational

SMS Operational

Voice Operational

Provisioning Operational

SIM Store Operational

Portal Operational

None Operational

Neo 3G/LTE Operational

Data Operational

SMS Operational

Voice Operational

Provisioning Operational

SIM Store Operational

Portal Operational

None Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Maintenance Notification Aug 17, 04:00-07:00 UTC

Update - UPDATE: This is to notify you that Aeris engineers will be performing a maintenance activity starting on August 16, 2022 at 9PM to 12:00AM PT. During the activity Fusion NA provisioning and data services will be affected during the last hour of the activity. There will be no impact to voice, SMS, portal access and reporting. Please see below for more details.

Maintenance case reference number: ZD 93929
Aug 10, 21:02 UTC

Scheduled - Dear Valued Customer,

This is to notify you that Aeris engineers will be performing a maintenance activity starting on August 16, 2022 at 9PM to 12:00AM PT. During the activity Fusion NA provisioning services will be affected during the last hour of the activity. There will be no impact to data, voice, SMS, portal access and reporting. Please see below for more details.

Maintenance case reference number: ZD 93929
Aug 9, 19:54 UTC

Past Incidents

Aug 15, 2022

No incidents reported today.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022

Maintenance Notification

Completed - The scheduled maintenance has been completed.
Aug 12, 09:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:01 UTC

Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on August 12, 2022 at 6:00 AM UTC to deploy infrastructural enhancements. During the activity, data services may be affected for up to 20 minutes (2 intervals of 10 minutes) within the maintenance window. There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 93999.
Aug 11, 19:02 UTC

Aug 11, 2022

Incident Notification

Resolved - This is to notify you that the service degradation affecting the services listed below has been resolved. Please see below for more details.

Description: CDMA data and SMS service degradation

Incident case number: 93989

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 11, 12:21 UTC

Identified - UPDATE 01: Aeris engineers continue to work towards restoring the services and observing initial signs of recovery. We will continue to monitor until full restoration of service. Please see below for the services that were degraded.

Description: CDMA data and SMS service degradation

Incident case number: 93989

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 11, 11:58 UTC

Investigating - This is to notify you that Aeris' monitoring system has detected a potential service degradation. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: CDMA data and SMS service degradation

Incident case number: 93989

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 11, 11:36 UTC

Aug 10, 2022

Maintenance Notification

Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: 93946
Aug 10, 10:01 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 09:30 UTC

Scheduled - To ensure uptime and stability, Aeris’ Engineers will be performing a breakfix maintenance activity starting on Aug 10, 2022 at 09:30 AM UTC to deploy the infrastructural enhancements. During the activity, Fusion NA provisioning services will be unavailable for up to 5 minutes during the first half of the maintenance window. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#93946.
Aug 10, 07:17 UTC

Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022

Incident Notification

Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: Fusion NA Provisioning service degradation

Incident case number: 93817

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 5, 22:04 UTC

Investigating - This is to notify you that Aeris engineers have engaged our carrier partner to investigate an intermittent problem affecting Fusion NA provisioning. Further details will be sent as they become available. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93817

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 5, 01:40 UTC

Incident Notification

Resolved - Aeris engineers have restored the Fusion NA Provisioning service via Aerport. Service functionality will be intermittent due to a different impairment escalated to our carrier partner. Further details will be sent as they become available via Incident case number 93817. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 5, 01:08 UTC

Update - Update 18: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 18:49 UTC

Update - Update 17: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 16:56 UTC

Update - Update 16: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 15:57 UTC

Update - Update 15: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 14:58 UTC

Update - Update 14: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 13:57 UTC

Update - Update 13: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 12:58 UTC

Update - Update 12: Aeris engineers continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 12:05 UTC

Update - Update 11: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 10:49 UTC

Update - Update 10: Aeris engineers continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 09:42 UTC

Update - Update 09: Aeris engineers continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 08:24 UTC

Update - Update 08: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 07:17 UTC

Update - Update 07: Aeris engineers continue to take necessary measures to restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 06:07 UTC

Update - Update 06: Aeris engineers continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 05:05 UTC

Investigating - Update 05 : Aeris' engineers continue to investigate this issue and as of now no ETR is available. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 04:06 UTC

Identified - Update 04 : Aeris engineers continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 03:03 UTC

Update - Update 03 : Aeris' engineers continue to troubleshoot this issue internally. No ETR is available at the moment. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 02:06 UTC

Update - Update 02 : Aeris' engineers continue to troubleshoot this internally. No ETR is available at the moment. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 01:10 UTC

Update - Update 01: Aeris' engineers continue to troubleshoot this internally. No ETR is available at the moment. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 4, 00:06 UTC

Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment with provisioning services within Fusion NA segment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: Provisioning services for Fusion NA segment impacted.

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 3, 23:07 UTC

Aug 4, 2022

Aug 3, 2022

Aug 2, 2022

No incidents reported.

Aug 1, 2022

Incident Notification

Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: Fusion NA Provisioning services

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 1, 22:54 UTC

Update - UPDATE 11: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Fusion NA IoT Service - Provisioning
Aug 1, 22:28 UTC

Update - UPDATE 10: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Fusion NA IoT Service - Provisioning
Aug 1, 21:25 UTC

Update - UPDATE 09: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 1, 20:26 UTC

Update - UPDATE 08: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 1, 19:20 UTC

Update - UPDATE 07: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 1, 18:02 UTC

Update - UPDATE 06: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 1, 16:42 UTC

Update - UPDATE 05: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 1, 15:28 UTC

Update - UPDATE 04: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 1, 14:22 UTC

Update - UPDATE 03: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 1, 13:22 UTC

Update - Update 02: Aeris' engineers continue to work with carrier partner to resolve the service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 1, 12:21 UTC

Identified - Update 01: Aeris' carrier partner has identified the cause of the degradation at their end. We are working with the carrier partner to resolve the service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 1, 11:22 UTC

Investigating - This is to notify you that Aeris' carrier partner has identified a potential Fusion NA provisioning service degradation at their end. We are working with the carrier partner to troubleshoot the service degradation. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Aug 1, 10:14 UTC