Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification Apr 22, 2025 04:00-10:00 UTC

To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Apr 22, 2025 at 4:00AM UTC to deploy the service enhancements. Delay in provisioning may be experienced during the maintenance activity.

There will be no impact on data, voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 144411
Posted on Apr 17, 2025 - 11:56 UTC

Maintenance Notification Apr 22, 2025 07:30-09:30 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting on Tuesday April 22 07:30 AM UTC to enhance network resiliency. During the activity, there is one minute of redundancy loss expected. There will be no impact to voice, SMS, portal access, provisioning or reporting. Please see below for more details.

Maintenance case reference number: 144280
Posted on Apr 11, 2025 - 19:29 UTC

Maintenance Notification Apr 24, 2025 06:00-11:00 UTC

To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Apr 24, 2025 at 6:00 AM UTC to deploy the service enhancements. Provisioning and portal service may be impacted during the maintenance activity.

There will be no impact on voice, SMS, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 144412
Posted on Apr 17, 2025 - 10:56 UTC
Apr 20, 2025

No incidents reported today.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 13, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 04:00 UTC
Scheduled - To ensure uptime and stability of our infrastructure, Aeris’ carrier partner will be performing an emergency maintenance activity starting on Apr 13, 2025, at 4:00 AM UTC to deploy the infrastructural enhancements. SIM management services may be impacted during the maintenance activity.

However, there will be no impact on voice, data, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #144243
Apr 11, 09:18 UTC
Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025
Incident Notification
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: FNA Provisioning impairment

Incident case number: 144225

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 10, 20:52 UTC
Investigating - This is to notify you that Aeris' carrier partner has notified Aeris of a potential service impairment. Aeris engineers are engaged and monitoring the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: FNA Provisioning impairment

Incident case number: 144225

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Apr 10, 20:29 UTC
Apr 9, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 9, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:01 UTC
Scheduled - This is to notify you that Aeris carrier Partner will be performing an emergency maintenance activity starting on Apr 9, 2025 4:00 AM UTC to deploy service enhancements. During the activity, there may be a brief impact on provisioning and portal service.

There will be no impact on Data, SMS and Voice services during the maintenance window

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 144036
Apr 8, 05:56 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 9, 10:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 04:00 UTC
Scheduled - This is to notify you that Aeris carrier Partner will be performing a maintenance activity starting on April 9, 2025 at 4:00 AM UTC to deploy service enhancements. During the activity, there may be a brief impact on provisioning and portal service.

There will be no impact on Data, SMS and Voice services during the maintenance window.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 143824

Maintenance case reference number: 143824
Apr 2, 21:19 UTC
Apr 8, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Apr 8, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 04:00 UTC
Update - UPDATE:

This is to notify you that Aeris engineers will be performing a maintenance activity starting on April 8th, 2025 at 4:00 AM UTC to deploy infrastructural enhancements. During the activity, no impacts are anticipated towards the data, voice, SMS, portal access, provisioning and reporting services. Please see below for more details.

Maintenance case reference number: 143349
Apr 8, 03:34 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on April 8th, 2025 at 11:00 AM UTC to deploy infrastructural enhancements. During the activity, no impacts are anticipated towards the data, voice, SMS, portal access, provisioning and reporting services. Please see below for more details.

Maintenance case reference number: 143349
Mar 25, 22:05 UTC
Apr 7, 2025

No incidents reported.

Apr 6, 2025

No incidents reported.

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