Aeris Connectivity Service Status
All Systems Operational
Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Dec 4, 2023

No incidents reported today.

Dec 3, 2023

No incidents reported.

Dec 2, 2023

No incidents reported.

Dec 1, 2023

No incidents reported.

Nov 30, 2023
Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: #114528

Nov 30, 10:12 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 09:31 UTC
Scheduled - To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on Nov 30, 2023 at 09:30 AM UTC to deploy service enhancement. Aerport portal service will be unavailable for up to 5 minutes during the first half of the maintenance window.

There will be no impact on SMS, voice and data services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #114528

Nov 23, 11:55 UTC
Nov 29, 2023

No incidents reported.

Nov 28, 2023
Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: 113662

Nov 28, 03:52 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 28, 03:00 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on Nov 28, 2023 at 03:00 AM UTC to enhance service reliability for customers using APN iot.aer.net and iotst.aer.net. During the activity data services may be affected for up to 5 minutes during the first half of the maintenance window.

There will be no impact to voice, SMS, portal access, provisioning, or reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #113662

Nov 21, 07:16 UTC
Nov 27, 2023

No incidents reported.

Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023
Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: 112786

Nov 21, 05:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 03:00 UTC
Scheduled - To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on Nov 21, 2023 at 3:00 AM UTC to deploy the service enhancements. Provisioning and portal-related services will be unavailable for up to 30 minutes during the first half of the maintenance window.

In addition, alerts, API services and reports will be delayed throughout the duration of the maintenance activity. Online reports, scheduled reports and dashboard widgets will not be available during the maintenance activity. Any scheduled reports will be generated after the completion of the maintenance window. There will be no impact to data, voice, or SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #112786

Nov 14, 13:00 UTC
Nov 20, 2023

No incidents reported.