Aeris Connectivity Service Status
All Systems Operational
Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
CDMA Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Coverage SIM (2G/3G GSM) Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Neo 2G/3G Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
SIM Store Operational
Portal Operational
None Operational
Neo 3G/LTE Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
SIM Store Operational
Portal Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Notification Jul 1, 12:00-13:00 UTC
Update - REMINDER:

Dear Valued Customer:

As part of the T-Mobile build to advance their network, they are retiring the 3G UMTS network as of July 1, 2022.

We encourage you to take timely action to address your impacted devices as described below.

• Voice Capable:
Device (whether the voice functionality is used or not):
When the 3G (UMTS) network is retired, if your end users have a voice-capable device that is not LTE and Voice over LTE (VoLTE) capable, including VoLTE 911 capable, service (voice and data may be unavailable. If such device is 2G-capable, then service may be available in limited areas serviced by a 2G-capable tower, but in all other areas, and where the device is not 2G-capable, service will be unavailable. You will need to upgrade or replace the device to ensure continued service.

• Data-Only Devices:
Data-only devices will need to be LTE capable to continue getting services in the ordinary course, and devices that rely on 3G technology only must be upgraded or replaced. When the 3G (UMTS) network is retired, 3G devices that are 2G (GSM) fallback capable will default to 2G.

When T-Mobile begins to retire the T-Mobile 3G (UMTS) network, you will continue to be billed for service until both the 3G and 2G networks are fully out of service or you proactively deactivate your end users.

T-Mobile will not provide any additional notice or information regarding where or when components of the 3G network will be retired, or which end users may be impacted. The user experience of 2G (GSM) fall back will differ and end users should expect reduced quality of service.

We understand the importance of being able to plan for this change, and we are committed to keeping you informed with up-to-date information. We encourage you to contact your account rep or send email to support@aeris.net should you have any questions.

Maintenance case reference number: 91718

Sincerely,
Aeris Global Services Operation Center (GSOC)
Jun 18, 02:06 UTC
Update - REMINDER:

Dear Valued Customer:

As part of the T-Mobile build to advance their network, they are retiring the 3G UMTS network as of July 1, 2022.

We encourage you to take timely action to address your impacted devices as described below.

• Voice Capable:
Device (whether the voice functionality is used or not):
When the 3G (UMTS) network is retired, if your end users have a voice-capable device that is not LTE and Voice over LTE (VoLTE) capable, including VoLTE 911 capable, service (voice and data may be unavailable. If such device is 2G-capable, then service may be available in limited areas serviced by a 2G-capable tower, but in all other areas, and where the device is not 2G-capable, service will be unavailable. You will need to upgrade or replace the device to ensure continued service.

• Data-Only Devices:
Data-only devices will need to be LTE capable to continue getting services in the ordinary course, and devices that rely on 3G technology only must be upgraded or replaced. When the 3G (UMTS) network is retired, 3G devices that are 2G (GSM) fallback capable will default to 2G.

When T-Mobile begins to retire the T-Mobile 3G (UMTS) network, you will continue to be billed for service until both the 3G and 2G networks are fully out of service or you proactively deactivate your end users.

T-Mobile will not provide any additional notice or information regarding where or when components of the 3G network will be retired, or which end users may be impacted. The user experience of 2G (GSM) fall back will differ and end users should expect reduced quality of service.

We understand the importance of being able to plan for this change, and we are committed to keeping you informed with up-to-date information. We encourage you to contact your account rep or send email to support@aeris.net should you have any questions.

Maintenance case reference number: 91718

Sincerely,
Aeris Global Services Operation Center (GSOC)
Jun 16, 20:12 UTC
Scheduled - Dear Valued Customer:

As part of the T-Mobile build to advance their network, they are retiring the 3G UMTS network as of July 1, 2022.

We encourage you to take timely action to address your impacted devices as described below.

• Voice Capable:
Device (whether the voice functionality is used or not):
When the 3G (UMTS) network is retired, if your end users have a voice-capable device that is not LTE and Voice over LTE (VoLTE) capable, including VoLTE 911 capable, service (voice and data may be unavailable. If such device is 2G-capable, then service may be available in limited areas serviced by a 2G-capable tower, but in all other areas, and where the device is not 2G-capable, service will be unavailable. You will need to upgrade or replace the device to ensure continued service.

• Data-Only Devices:
Data-only devices will need to be LTE capable to continue getting services in the ordinary course, and devices that rely on 3G technology only must be upgraded or replaced. When the 3G (UMTS) network is retired, 3G devices that are 2G (GSM) fallback capable will default to 2G.

When T-Mobile begins to retire the T-Mobile 3G (UMTS) network, you will continue to be billed for service until both the 3G and 2G networks are fully out of service or you proactively deactivate your end users.

T-Mobile will not provide any additional notice or information regarding where or when components of the 3G network will be retired, or which end users may be impacted. The user experience of 2G (GSM) fall back will differ and end users should expect reduced quality of service.

We understand the importance of being able to plan for this change, and we are committed to keeping you informed with up-to-date information. We encourage you to contact your account rep or send email to support@aeris.net should you have any questions.

Maintenance case reference number: 91718

Sincerely,
Aeris Global Services Operation Center (GSOC)
May 27, 22:55 UTC
Maintenance Notification Jul 7, 05:00-07:00 UTC
To ensure uptime and stability, Aeris’ engineers will be performing a maintenance activity starting on Jul 07, 2022 at 5:00 AM UTC to deploy the infrastructural enhancements. During the activity, below listed CDMA services may be affected for a short duration during the second half of the activity:

- Data
- SMS
- Voice
- TLDN

There will be no impact to portal access and reporting.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#92580.
Posted on Jun 30, 13:59 UTC
Past Incidents
Jul 1, 2022

No incidents reported today.

Jun 30, 2022
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jun 30, 06:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Jun 30, 2022 at 4:00 AM UTC to deploy the infrastructural enhancements. During the activity, data services may be affected. There will be no impact on voice, SMS, portal access, provisioning and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#92530.
Jun 24, 06:50 UTC
Jun 29, 2022
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jun 29, 07:32 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 04:30 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Jun 29, 2022 at 4:30 AM UTC to deploy the infrastructural enhancements. During the activity, data services may be affected. There will be no impact on voice, SMS, portal access, provisioning and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#92383.
Jun 20, 11:32 UTC
Jun 28, 2022

No incidents reported.

Jun 27, 2022
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jun 27, 05:31 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 04:30 UTC
Scheduled - To ensure uptime and stability, Aeris’ Engineers will be performing a Hotfix activity starting on June 27, 2022 at 4:30 AM UTC to deploy the infrastructural enhancements. During the activity portal access will not be available for up to 20 min during the first half of MW. There will be no impact to data, SMS, voice and provisioning services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#92535.
Jun 24, 11:55 UTC
Jun 26, 2022

No incidents reported.

Jun 25, 2022

No incidents reported.

Jun 24, 2022

No incidents reported.

Jun 23, 2022
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jun 23, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Jun 23, 2022 at 4:00 AM UTC to deploy the infrastructural enhancements. During the activity, data, voice and SMS services may be affected for a short duration. There will be no impact on portal access, provisioning and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#92326.
Jun 20, 11:36 UTC
Maintenance Notification
Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: 92288
Jun 23, 06:14 UTC
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jun 23, 04:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 02:00 UTC
Update - We will be undergoing scheduled maintenance during this time.
Jun 17, 06:57 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on Jun 23, 2022, at 2:00 AM UTC to enhance the service reliability. During the activity, alerts and network location APIs will be delayed. Online reports, scheduled reports and dashboard widgets (billing and usage trends) will not be available during this period.

Additionally, the below-listed functionalities will be unavailable for 90 minutes during the first half of the activity:
• LTE-M Shoulder-Tap services
• AerAdmin
• AerFrame
• Provisioning
• Portal access

There will be no impact on data, voice, or SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications and reference Zendesk# 92288.
Jun 17, 06:53 UTC
Incident Notification
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: Fusion NA Provisioning Impairment

Incident case number: 92493

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jun 23, 04:35 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: Provisioning Impairment

Incident case number: 92493

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jun 23, 03:54 UTC
Jun 22, 2022
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jun 22, 08:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 02:00 UTC
Scheduled - To ensure uptime and stability of the infrastructure, Aeris' engineers will be performing a maintenance activity starting on June 22, at 02:00 AM UTC to deploy infrastructure enhancements. During the activity, the below listed functionalities may be affected for up to 15 minutes:

• Registration - Devices may experience failures when attempting cellular registration.
• Data services - Devices attempting for new sessions may fail to connect.
• SMS services - SMS services may fail to transit.
• TLDN services - Devices may not be able to obtain temporary dial-able numbers.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk # 91664.
Jun 14, 02:34 UTC
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jun 22, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 03:30 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Jun 22, 2022 at 3:30 AM UTC to deploy the infrastructural enhancements. During the activity, data services may be affected for a short duration. There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#92324.
Jun 20, 11:52 UTC
Jun 21, 2022
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jun 21, 06:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 04:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Jun 21, 2022 at 4:00 AM UTC to deploy the infrastructural enhancements. During the activity, data services may be affected for a short duration. There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#92323.
Jun 20, 11:41 UTC
Jun 20, 2022

No incidents reported.

Jun 19, 2022
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Jun 19, 15:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 05:01 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Jun 19, 2022 at 5:00 AM UTC to deploy the infrastructural enhancements. During the activity, provisioning services will be affected.

There will be no impact on voice, data, SMS, portal access and reporting.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 91992
Jun 7, 11:51 UTC
Jun 18, 2022

No incidents reported.

Jun 17, 2022

No incidents reported.

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