Aeris Connectivity Service Status
Partially Degraded Service
Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Degraded Performance
Data ? Degraded Performance
Provisioning Degraded Performance
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
CDMA Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Coverage SIM (2G/3G GSM) Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Neo 2G/3G Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
SIM Store Operational
Portal Operational
None Operational
Neo 3G/LTE Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
SIM Store Operational
Portal Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Notification Aug 17, 04:00-07:00 UTC
Update - UPDATE: This is to notify you that Aeris engineers will be performing a maintenance activity starting on August 16, 2022 at 9PM to 12:00AM PT. During the activity Fusion NA provisioning and data services will be affected during the last hour of the activity. There will be no impact to voice, SMS, portal access and reporting. Please see below for more details.

Maintenance case reference number: ZD 93929

Aug 10, 21:02 UTC
Scheduled - Dear Valued Customer,

This is to notify you that Aeris engineers will be performing a maintenance activity starting on August 16, 2022 at 9PM to 12:00AM PT. During the activity Fusion NA provisioning services will be affected during the last hour of the activity. There will be no impact to data, voice, SMS, portal access and reporting. Please see below for more details.

Maintenance case reference number: ZD 93929

Aug 9, 19:54 UTC
Past Incidents
Aug 15, 2022

No incidents reported today.

Aug 14, 2022

No incidents reported.

Aug 13, 2022

No incidents reported.

Aug 12, 2022
Completed - The scheduled maintenance has been completed.
Aug 12, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 06:01 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on August 12, 2022 at 6:00 AM UTC to deploy infrastructural enhancements. During the activity, data services may be affected for up to 20 minutes (2 intervals of 10 minutes) within the maintenance window. There will be no impact on voice, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 93999.

Aug 11, 19:02 UTC
Aug 11, 2022
Resolved - This is to notify you that the service degradation affecting the services listed below has been resolved. Please see below for more details.

Description: CDMA data and SMS service degradation

Incident case number: 93989

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 11, 12:21 UTC
Identified - UPDATE 01: Aeris engineers continue to work towards restoring the services and observing initial signs of recovery. We will continue to monitor until full restoration of service. Please see below for the services that were degraded.

Description: CDMA data and SMS service degradation

Incident case number: 93989

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 11, 11:58 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service degradation. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: CDMA data and SMS service degradation

Incident case number: 93989

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 11, 11:36 UTC
Aug 10, 2022
Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: 93946

Aug 10, 10:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 10, 09:30 UTC
Scheduled - To ensure uptime and stability, Aeris’ Engineers will be performing a breakfix maintenance activity starting on Aug 10, 2022 at 09:30 AM UTC to deploy the infrastructural enhancements. During the activity, Fusion NA provisioning services will be unavailable for up to 5 minutes during the first half of the maintenance window. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#93946.

Aug 10, 07:17 UTC
Aug 9, 2022

No incidents reported.

Aug 8, 2022

No incidents reported.

Aug 7, 2022

No incidents reported.

Aug 6, 2022

No incidents reported.

Aug 5, 2022
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: Fusion NA Provisioning service degradation

Incident case number: 93817

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 5, 22:04 UTC
Investigating - This is to notify you that Aeris engineers have engaged our carrier partner to investigate an intermittent problem affecting Fusion NA provisioning. Further details will be sent as they become available. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93817

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 5, 01:40 UTC
Resolved - Aeris engineers have restored the Fusion NA Provisioning service via Aerport. Service functionality will be intermittent due to a different impairment escalated to our carrier partner. Further details will be sent as they become available via Incident case number 93817. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 5, 01:08 UTC
Update - Update 18: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 18:49 UTC
Update - Update 17: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 16:56 UTC
Update - Update 16: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 15:57 UTC
Update - Update 15: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 14:58 UTC
Update - Update 14: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 13:57 UTC
Update - Update 13: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 12:58 UTC
Update - Update 12: Aeris engineers continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 12:05 UTC
Update - Update 11: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 10:49 UTC
Update - Update 10: Aeris engineers continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 09:42 UTC
Update - Update 09: Aeris engineers continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 08:24 UTC
Update - Update 08: Aeris engineers continue to troubleshoot and restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 07:17 UTC
Update - Update 07: Aeris engineers continue to take necessary measures to restore Fusion NA Provisioning service. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 06:07 UTC
Update - Update 06: Aeris engineers continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 05:05 UTC
Investigating - Update 05 : Aeris' engineers continue to investigate this issue and as of now no ETR is available. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 04:06 UTC
Identified - Update 04 : Aeris engineers continue to troubleshoot the issue. No ETR is available at this time. Please see below for the services that are degraded.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 03:03 UTC
Update - Update 03 : Aeris' engineers continue to troubleshoot this issue internally. No ETR is available at the moment. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 02:06 UTC
Update - Update 02 : Aeris' engineers continue to troubleshoot this internally. No ETR is available at the moment. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 01:10 UTC
Update - Update 01: Aeris' engineers continue to troubleshoot this internally. No ETR is available at the moment. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 4, 00:06 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment with provisioning services within Fusion NA segment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: Provisioning services for Fusion NA segment impacted.

Incident case number: 93792

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 3, 23:07 UTC
Aug 4, 2022
Aug 3, 2022
Aug 2, 2022

No incidents reported.

Aug 1, 2022
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: Fusion NA Provisioning services

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 1, 22:54 UTC
Update - UPDATE 11: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Fusion NA IoT Service - Provisioning

Aug 1, 22:28 UTC
Update - UPDATE 10: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Fusion NA IoT Service - Provisioning

Aug 1, 21:25 UTC
Update - UPDATE 09: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 1, 20:26 UTC
Update - UPDATE 08: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 1, 19:20 UTC
Update - UPDATE 07: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 1, 18:02 UTC
Update - UPDATE 06: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 1, 16:42 UTC
Update - UPDATE 05: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 1, 15:28 UTC
Update - UPDATE 04: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 1, 14:22 UTC
Update - UPDATE 03: Aeris' carrier partner continue to take necessary measures to restore Fusion NA Provisioning service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 1, 13:22 UTC
Update - Update 02: Aeris' engineers continue to work with carrier partner to resolve the service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 1, 12:21 UTC
Identified - Update 01: Aeris' carrier partner has identified the cause of the degradation at their end. We are working with the carrier partner to resolve the service degradation. No ETR is available at this time. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 1, 11:22 UTC
Investigating - This is to notify you that Aeris' carrier partner has identified a potential Fusion NA provisioning service degradation at their end. We are working with the carrier partner to troubleshoot the service degradation. Please see below for the services that are impacted.

Description: Fusion NA Provisioning service degradation

Incident case number: 93658

If you have any additional questions, please contact support@aeris.net and reference the case number above.

Aug 1, 10:14 UTC