Aeris Connectivity Service Status
All Systems Operational
Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
CDMA Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Coverage SIM (2G/3G GSM) Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Neo 2G/3G Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
SIM Store Operational
Portal Operational
None Operational
Neo 3G/LTE Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
SIM Store Operational
Portal Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Notification Sep 23, 02:00-08:00 UTC
Update - UPDATE ;

Dear Valued Customer:

To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on September 23rd, at 02:00 AM UTC, to deploy service system enhancements.

During the activity, the listed functionalities will be affected throughout the maintenance window:

* Alerts, reports and network location API responses will be delayed during the maintenance window.
* Online reports and dashboard widgets will not be available during the maintenance activity, and any scheduled reports will only be available post maintenance activity completion.
* Provisioning and portal access will be unavailable for up to 30 minutes during the first half of the maintenance activity.

While not expected, Fusion North America customers using iot.aer.net APN may experience up to 5 minutes of service impact to data services in the second half of the maintenance window. No other customers are anticipated to experience any related impacts to data, voice, or SMS (via APIs) services.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications and reference Zendesk# 82884.
Sep 20, 20:28 UTC
Scheduled - Dear Valued Customer: 

To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on September 23rd, at 02:00 AM UTC, to deploy service system enhancements.
 
During the activity, the listed functionalities will be affected throughout the maintenance window:
 
* Alerts, reports and network location API responses will be delayed during the maintenance window.
* Online reports and dashboard widgets will not be available during the maintenance activity, and any scheduled reports will only be available post maintenance activity completion.
* Provisioning and portal access will be unavailable for upto 30 minutes during the first half of the maintenance activity.
 
There will be no impacts to data, voice, and SMS (via APIs) services.               
 
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications and reference Zendesk# 82884.
Sep 15, 20:35 UTC
Maintenance Notification Sep 24, 05:00-09:00 UTC
To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Sep 24, 2021 at 5:00 AM UTC to deploy the infrastructural enhancements. During the activity, provisioning services may be impacted. However, there will be no impact on voice, data, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#82806
Posted on Sep 13, 08:15 UTC
Maintenance Notification Sep 29, 03:00-07:00 UTC
To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on Sep 29, at 03:00 AM UTC, to perform infrastructure failover testing. The below listed functionalities may be affected few times for 1 minute during the first half of the maintenance activity with a cumulative expected impact of 30 minutes.

* Data services - Devices attempting for new sessions may fail to connect.
* VPN services - New connections may fail.
* Portal access, Dashboard widgets, My Alerts, Reports and Provisioning services.
* API Web services (AerFrame and AerAdmin)

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #83007.
Posted on Sep 20, 15:34 UTC
Past Incidents
Sep 21, 2021

No incidents reported today.

Sep 20, 2021

No incidents reported.

Sep 19, 2021

No incidents reported.

Sep 18, 2021

No incidents reported.

Sep 17, 2021
Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: 82748
Sep 17, 04:47 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 03:00 UTC
Scheduled - To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on Sep 17, 2021, at 3:00 AM UTC to perform failover testing on an ISP link. There’s a possible impact of up to one minute on data (internet and VPN traffic), voice, and SMS during the exercise. However, there will be no impacts on portal access, provisioning, reporting, and alerting services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #82748
Sep 9, 00:36 UTC
Sep 16, 2021
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description:

Web service https://www.m2mweb.net:9443/

Incident case number: 82933

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Sep 16, 22:54 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.


Description:

Web service https://www.m2mweb.net:9443/

Incident case number: 82933

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Sep 16, 22:31 UTC
Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: 82692
Sep 16, 06:36 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 02:30 UTC
Scheduled - To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a break-fix maintenance activity starting on Sep 16, 2021 at 2:30 AM UTC to perform infrastructure failover testing. During the activity, data, SMS, TLDN, voice and VPN connectivity services would be impacted for European region customers twice for up to 5 minutes. However, there will be no impact to portal access, provisioning and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#82692.
Sep 8, 11:30 UTC
Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: 82784
Sep 16, 05:46 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 01:00 UTC
Scheduled - To ensure up-time and stability of our infrastructure, Aeris' engineers, in collaboration with our carrier partner, will be performing a maintenance activity starting on Sep 16, 2021, at 1:00 AM UTC to perform a database upgrade. During the maintenance, devices attempting to initiate a data session may fail to complete, and mobile devices in active data sessions may drop. Stationary devices will not experience any impact on active data sessions. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #82784.
Sep 10, 22:50 UTC
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: Data Service Impairment for EU APN

Incident case number: 82894

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Sep 16, 04:44 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: Data Service Impairment for EU APN

Incident case number: 82894

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Sep 16, 04:10 UTC
Sep 15, 2021

No incidents reported.

Sep 14, 2021

No incidents reported.

Sep 13, 2021
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: My Reports

Incident case number: 82804

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Sep 13, 15:56 UTC
Identified - This is to notify you that Aeris' monitoring system has detected a potential service impairment for My Reports on web portal. Aeris engineers have identified the issue and fix has been implemented. Generation of previous day and current day reports is in progress and the reports are expected to be available by 11:00 PM UTC. Please see below for the services that are potentially impacted.

Description: My Reports

Incident case number: 82804

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Sep 13, 08:35 UTC
Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: 82554
Sep 10, 03:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 03:00 UTC
Scheduled - To ensure uptime and stability, Aeris will be performing a maintenance activity starting on September 10th, 2021 at 3:00 AM UTC to deploy infrastructural enhancements. During the activity, no impacts are anticipated towards data, voice, SMS, portal access, provisioning, reporting and alerting services.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications and reference Zendesk # 82554.
Sep 1, 02:03 UTC
Sep 9, 2021

No incidents reported.

Sep 8, 2021
Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: 82538
Sep 8, 04:21 UTC
Update - UPDATE: This is to notify you that the scheduled maintenance window activity has been extended by 60 minutes. Please refer to the details below for additional information.

Maintenance case reference number: 82538
Sep 8, 03:39 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 8, 02:00 UTC
Scheduled - To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on Sep 08, 2021 at 2:00 AM UTC to perform infrastructure testing and enhancements. During the activity, data traffic for European region customers may be impacted for up to 5 minutes. However, there will be no impact to voice, SMS, portal access, provisioning and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#82538.
Aug 31, 13:15 UTC
Completed - The scheduled maintenance has been completed.
Sep 8, 04:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 7, 21:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Sep 7, 2021 at 9:00 PM UTC to deploy the infrastructural enhancements. During the activity, data services for 2G/3G/LTE may be affected twice for up to 5 minutes each. However, there will be no impact on voice, SMS, portal access, provisioning and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#82459.
Aug 31, 13:55 UTC
Sep 7, 2021