Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

Maintenance Notification Mar 25, 2025 03:00-06:00 UTC

To ensure uptime and stability Aeris’ carrier partner will be performing a maintenance activity starting on Mar 25, 2025 at 3:00 AM UTC to deploy the service enhancements. Data service will be impacted for up to 15 minutes during the 1st half of the maintenance window.

There will be no impact on SMS, Provisioning and Voice services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #142684
Posted on Mar 12, 2025 - 12:22 UTC

Maintenance Notification Mar 26, 2025 02:00-05:00 UTC

This is to notify you that Aeris engineers will be performing a maintenance activity starting on March 26th, at 2:00 AM UTC to deploy infrastructural enhancements. During the activity, data services for dual mode ALH SIMs will be impacted for up to 10 minutes within the first half of the maintenance window. There will be no impacts to voice, SMS, portal access, provisioning and reporting services. Please see below for more details.

Maintenance case reference number: 142691
Posted on Mar 12, 2025 - 01:07 UTC

Maintenance Notification Mar 27, 2025 03:00-06:00 UTC

This is to notify you that Aeris engineers along with carrier partner will be performing a maintenance activity starting on March 27th, at 3:00 AM UTC to deploy infrastructural enhancements. During the activity, data and SMS services for dual mode ALH SIMs will be impacted for up to 10 minutes within the first half of the maintenance window. There will be no impacts to voice, portal access, provisioning and reporting services. Please see below for more details.

Maintenance case reference number: 142686
Posted on Mar 12, 2025 - 01:02 UTC
Mar 20, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 02:00 UTC
Scheduled - To ensure uptime and stability Aeris’ carrier partner will be performing a maintenance activity starting on Mar 20, 2025 at 2:00 AM UTC to deploy the service enhancements.

There will be no impact on Data, SMS, Provisioning and Voice services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #142656
Mar 11, 13:08 UTC
Mar 19, 2025

No incidents reported.

Mar 18, 2025
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 18, 03:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 01:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Mar 18, 2025 at 1:00 AM UTC to deploy the service enhancements. Provisioning and portal service will be intermittently impacted during the maintenance activity.

There will be no impact on voice, SMS and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 142834
Mar 14, 13:15 UTC
Mar 17, 2025

No incidents reported.

Mar 16, 2025
Incident Notification
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: Fusion NA Provisioning services

Incident case number: 142919

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Mar 16, 23:55 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment with Fusion NA provisioning services. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: Fusion NA provisioning impacted

Incident case number: 142919

If you have any additional questions, don't hesitate to contact support@aeris.net and reference the case number above.
Mar 16, 23:04 UTC
Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

Mar 13, 2025

No incidents reported.

Mar 12, 2025

No incidents reported.

Mar 11, 2025

No incidents reported.

Mar 10, 2025

No incidents reported.

Mar 9, 2025

No incidents reported.

Mar 8, 2025

No incidents reported.

Mar 7, 2025
Incident Notification
Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: UK Data services impaired.

Incident case number:142477

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Mar 7, 16:03 UTC
Identified - Escalation with carrier partner confirmed associated alerts & degraded service. Aeris' monitoring system has detected recovery is underway.
Mar 7, 14:13 UTC
Investigating - This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.

Description: UK Data services impaired.

Incident case number:142477

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Mar 7, 13:54 UTC
Mar 6, 2025

No incidents reported.

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