Aeris Connectivity Service Status Status

Aeris Connectivity Service Status

All Systems Operational

Fusion Global IoT Service Operational

Data Operational

SMS Operational

Voice Operational

Provisioning Operational

None Operational

Fusion NA IoT Service Operational

Data Operational

Provisioning Operational

None Operational

SMS Operational

Global GSM Services (UK, European and African Markets) Operational

Data Operational

Provisioning Operational

SMS Operational

Voice Operational

None Operational

Global GSM Services (US Market) Operational

Data Operational

Provisioning Operational

SMS Operational

Voice Operational

None Operational

Dual-Mode A-LH Service Operational

Data Operational

SMS Operational

Voice Operational

Provisioning Operational

None Operational

Business Services Operational

Portal Operational

My Reports Operational

My Alerts Operational

VPN connectivity Operational

AerSight Streaming Operational

None Operational

API Web Services Operational

AerAdmin Operational

AerFrame Operational

AerTraffic Operational

None Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

Incident Notification

Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: SMS service

Incident case number: 148944

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jul 16, 10:40 UTC

Update - UPDATE-1:

Aeris engineers continue to troubleshoot the issue. No ETR is available at this time. Please see below for the impacted service.

Description: FNA SMS service

Incident case number: 148944

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jul 16, 09:58 UTC

Investigating - This is to notify you that the Aeris Network Operations Center has detected a potential service impairment affecting SMS services for FNA SIMs intermittently. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available.

Description: FNA SMS service

Incident case number:148944

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jul 16, 08:40 UTC

Jul 15, 2025

No incidents reported.

Jul 14, 2025

Maintenance Notification

Completed - The scheduled maintenance has been completed.
Jul 14, 08:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 14, 05:00 UTC

Scheduled - This is to notify you that Aeris’ carrier partner will be performing a maintenance activity starting on July 14, 2025 at 5:00 AM UTC to deploy service enhancements. Provisioning and SIM management services will be impacted during the maintenance activity which can be resubmitted post activity completion. There will be no impact on Data, SMS and Voice services. Please see below for more details.

Maintenance case reference number: 148563
Jul 9, 22:05 UTC

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025

No incidents reported.

Jul 9, 2025

No incidents reported.

Jul 8, 2025

Maintenance Notification

Completed - The scheduled maintenance has been completed.
Jul 8, 11:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 05:00 UTC

Scheduled - This is to notify you that Aeris carrier Partner will be performing an emergency maintenance activity starting on July 8, 2025 5:00 AM UTC to deploy service enhancements. During the activity, there may be a brief impact on provisioning and portal service.

There will be no impact on Data, SMS and Voice services during the maintenance window.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 148461
Jul 8, 02:46 UTC

Incident Notification

Resolved - This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.

Description: 2G / 4G data and VoLTE traffic

Incident case number: 148430

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jul 8, 04:47 UTC

Identified - UPDATE 2 : Carrier partner engineers continue to investigate potential service impairment. At this time Aeris is not able to observe any service impact. We will provide another update once we receive more information from carrier partner.

Description: 2G / 4G data and VoLTE traffic

Incident case number: 148430

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jul 7, 16:39 UTC

Update - UPDATE 1: Carrier partner engineers continue to investigate potential service impairment. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are potentially impacted.

Description: 2G / 4G data and VoLTE traffic

Incident case number: 148430

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jul 7, 15:32 UTC

Investigating - This is to notify you that our carrier partner has reported potential service impairment of 2G / 4G a and VoLTE service. Aeris engineers are engaged with carrier partner to investigate this issue. We will provide another update once more information becomes available. Please see below for the services that are potentially impacted.

Description: 2G / 4G data and VoLTE traffic

Incident case number: 148430

If you have any additional questions, please contact support@aeris.net and reference the case number above.
Jul 7, 14:32 UTC

Maintenance Notification

Completed - The scheduled maintenance has been completed.
Jul 8, 03:00 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 01:00 UTC

Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing maintenance activity starting on July 8, 2025 at 1:00AM UTC to deploy the service enhancements. During the activity, there will be brief interruption in data sessions but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 148233
Jul 3, 11:50 UTC

Jul 7, 2025

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.