Aeris Connectivity Service Status
All Systems Operational
Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
CDMA Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Coverage SIM (2G/3G GSM) Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Neo 2G/3G Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
SIM Store Operational
Portal Operational
None Operational
Neo 3G/LTE Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
SIM Store Operational
Portal Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Notification Sep 28, 2022 04:00-06:30 UTC
To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Sep 28, 2022 at 4:00 AM UTC to deploy the infrastructural enhancements. During the activity, data, voice and SMS services may be affected for a short duration.

There will be no impact on portal access and reporting. Please see below for more details Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 95050

Posted on Sep 21, 2022 - 08:32 UTC
Maintenance Notification Sep 28, 2022 05:30-06:30 UTC
This is to notify you that Aeris engineers will be performing a maintenance activity starting on Wednesday September 28 at 05:30 AM UTC to enhance service reliability. Due to network redundancy, no impact to services are anticipated during the activity. Please see below for more details.
Maintenance case reference number: 95110


Maintenance case reference number: [Zendesk master case number]

Posted on Sep 23, 2022 - 20:56 UTC
Maintenance Notification Oct 4, 2022 04:00-09:00 UTC
To ensure uptime and stability of our infrastructure, our carrier partner will be performing a maintenance activity starting on Oct 04th, at 04:00 AM UTC. During the activity, the listed functionalities on devices associated to the listed APNs may be affected during the maintenance window in brief intervals:

*APNs: iot.aer.net, iotst.aer.net and pnet.aer.net

Customers may experience a brief session disconnection but the sessions will be re-established quickly.

There will be no impact to voice, SMS, portal access, provisioning or reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#94922

Posted on Sep 17, 2022 - 07:25 UTC
Past Incidents
Sep 25, 2022

No incidents reported today.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Completed - The scheduled maintenance has been completed.
Sep 23, 04:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 21:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Sep 22, 2022 at 09:00 PM UTC to deploy the infrastructural enhancements.

During the first half of the maintenance activity, data services for 2G/3G/LTE may be impacted for up to 10 minutes.

There will be no impact on voice, SMS, portal access, provisioning and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#94779

Sep 12, 08:15 UTC
Sep 22, 2022
Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: 94875

Sep 22, 06:04 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 02:00 UTC
Update - Update : This is to notify you that, Provisioning and Portal access will be unavailable for 30 mins followed by 90 mins of Intermittent impact during the first half of the activity. Please refer to the details below for additional information.

This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 22, 2022, at 2:00 AM UTC to enhance the service reliability. During the activity, alerts and network location APIs will be delayed. Online reports, scheduled reports and dashboard widgets (billing and usage trends) will not be available during this period.

Additionally, the below-listed functionalities will be Intermittent impacted for 30 minutes during the first half of the activity:

• Provisioning
• Portal access

There will be no impact on data, voice, or SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications and reference Zendesk# 94875.

Sep 21, 10:36 UTC
Update - Update : This is to notify you that, Provisioning and Portal access will be unavailable for 30 mins followed by 30 mins of Intermittent impact during the first half of the activity. Please refer to the details below for additional information.

This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 22, 2022, at 2:00 AM UTC to enhance the service reliability. During the activity, alerts and network location APIs will be delayed. Online reports, scheduled reports and dashboard widgets (billing and usage trends) will not be available during this period.

Additionally, the below-listed functionalities will be Intermittent impacted for 30 minutes during the first half of the activity:

• Provisioning
• Portal access

There will be no impact on data, voice, or SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications and reference Zendesk# 94875.

Sep 20, 06:50 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 22, 2022, at 2:00 AM UTC to enhance the service reliability. During the activity, alerts and network location APIs will be delayed. Online reports, scheduled reports and dashboard widgets (billing and usage trends) will not be available during this period.

Additionally, the below-listed functionalities will be Intermittent impacted for 30 minutes during the first half of the activity:

• Provisioning
• Portal access

There will be no impact on data, voice, or SMS services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications and reference Zendesk# 94875.

Sep 14, 19:03 UTC
Sep 21, 2022
Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: 95042

Sep 21, 07:22 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 21, 05:00 UTC
Scheduled - This is to notify you that Aeris carrier partners will be performing a maintenance activity starting on September 21, 2022 at 5:00 AM UTC to make network enchantments. During the activity, data, voice, SMS services will be affected and may be unavailable for 15 minutes during the first half of the maintenance activity.

Registration - Devices may experience failures when attempting cellular registration.
Data services - New session attempts may fail to establish connect.
SMS services - SMS send and receive messages may fail.
TLDN services - Devices may not be able to obtain temporary dial-able numbers.
Voice services - Voice may be impacted for Global GSM customers.

There will be no impact to portal access, provisioning, reporting. Please see below for more details.

Maintenance case reference number: ZD 95042

Sep 20, 20:18 UTC
Sep 20, 2022

No incidents reported.

Sep 19, 2022

No incidents reported.

Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: 94691

Sep 16, 06:43 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 02:00 UTC
Scheduled - To ensure uptime and stability of the infrastructure, Aeris' engineers will be performing a maintenance activity starting on Sep 16, at 02:00 AM UTC to deploy infrastructure enhancements. During the activity, the below listed functionalities may be affected for up to 15 minutes during the first half of the maintenance.

• Registration - Devices may experience failures when attempting cellular registration.
• Data services - Devices attempting for new sessions may fail to connect.
• SMS services - Devices may not be able to send SMS.
• TLDN services - Devices may not be able to obtain temporary dial-able numbers.
• Additionally, voice might be impacted for Fusion Global customers.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #94691

Sep 8, 11:22 UTC
Sep 15, 2022

No incidents reported.

Sep 14, 2022

No incidents reported.

Sep 13, 2022

No incidents reported.

Sep 12, 2022

No incidents reported.

Sep 11, 2022

No incidents reported.