Update - UPDATE ;

Dear Valued Customer:

To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on September 23rd, at 02:00 AM UTC, to deploy service system enhancements.

During the activity, the listed functionalities will be affected throughout the maintenance window:

* Alerts, reports and network location API responses will be delayed during the maintenance window.
* Online reports and dashboard widgets will not be available during the maintenance activity, and any scheduled reports will only be available post maintenance activity completion.
* Provisioning and portal access will be unavailable for up to 30 minutes during the first half of the maintenance activity.

While not expected, Fusion North America customers using iot.aer.net APN may experience up to 5 minutes of service impact to data services in the second half of the maintenance window. No other customers are anticipated to experience any related impacts to data, voice, or SMS (via APIs) services.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications and reference Zendesk# 82884.
Sep 20, 20:28 UTC

Scheduled - Dear Valued Customer: 

To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on September 23rd, at 02:00 AM UTC, to deploy service system enhancements.
 
During the activity, the listed functionalities will be affected throughout the maintenance window:
 
* Alerts, reports and network location API responses will be delayed during the maintenance window.
* Online reports and dashboard widgets will not be available during the maintenance activity, and any scheduled reports will only be available post maintenance activity completion.
* Provisioning and portal access will be unavailable for upto 30 minutes during the first half of the maintenance activity.
 
There will be no impacts to data, voice, and SMS (via APIs) services.               
 
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications and reference Zendesk# 82884.
Sep 15, 20:35 UTC

To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on Sep 24, 2021 at 5:00 AM UTC to deploy the infrastructural enhancements. During the activity, provisioning services may be impacted. However, there will be no impact on voice, data, SMS, portal access and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#82806
Posted on Sep 13, 08:15 UTC

To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on Sep 29, at 03:00 AM UTC, to perform infrastructure failover testing. The below listed functionalities may be affected few times for 1 minute during the first half of the maintenance activity with a cumulative expected impact of 30 minutes.

* Data services - Devices attempting for new sessions may fail to connect.
* VPN services - New connections may fail.
* Portal access, Dashboard widgets, My Alerts, Reports and Provisioning services.
* API Web services (AerFrame and AerAdmin)

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #83007.
Posted on Sep 20, 15:34 UTC