Aeris Connectivity Service Status
All Systems Operational
Fusion Global IoT Service ? Operational
Data Operational
SMS Operational
Voice ? Operational
Provisioning Operational
None Operational
Fusion NA IoT Service ? Operational
Data ? Operational
Provisioning Operational
None Operational
SMS Operational
Global GSM Services (UK, European and African Markets) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Services (US Market) Operational
Data Operational
Provisioning Operational
SMS Operational
Voice Operational
None Operational
Global GSM Service Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
CDMA Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Dual-Mode A-LH Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Coverage SIM (2G/3G GSM) Service ? Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
None Operational
Business Services ? Operational
Portal ? Operational
My Reports ? Operational
My Alerts Operational
VPN connectivity ? Operational
AerSight Streaming Operational
None Operational
API Web Services ? Operational
AerAdmin ? Operational
AerFrame ? Operational
AerTraffic ? Operational
None Operational
Neo 2G/3G Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
SIM Store Operational
Portal Operational
None Operational
Neo 3G/LTE Operational
Data Operational
SMS Operational
Voice Operational
Provisioning Operational
SIM Store Operational
Portal Operational
None Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Maintenance Notification Mar 29, 2023 02:00-05:00 UTC
To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on Mar 29, 2023 at 2:00 AM UTC to deploy the service enhancements.

Data services will be impacted for one minute twice during the activity. There shall not be any impact on voice, SMS, provisioning services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk #102545.
Posted on Mar 23, 2023 - 10:04 UTC
Maintenance Notification Mar 30, 2023 02:30-10:30 UTC
To ensure uptime and stability, Aeris’ carrier partner will be performing a maintenance activity starting on March 30, 2023, at 2:30 AM UTC to deploy the infrastructural enhancements. During the activity, there may be a brief disconnection in existing sessions, but the sessions will re-establish quickly depending on the device retry mechanism.

There will be no impact on voice, SMS, portal access, and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk# 102553
Posted on Mar 22, 2023 - 10:17 UTC
Maintenance Notification Mar 31, 2023 02:00-06:00 UTC
This is to notify you that Aeris engineers will be performing a maintenance activity starting on Mar 31, 2023, at 2:00 AM UTC to enhance the service reliability.

During the activity, below listed functionalities will be affected for up to one minute during the maintenance window:

• Shoulder-Tap services
• Data

There will be no impact to portal access and reporting services. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications and reference Zendesk# 102597.
Posted on Mar 23, 2023 - 10:09 UTC
Past Incidents
Mar 24, 2023

No incidents reported today.

Mar 23, 2023
Maintenance Notification
Completed - This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: 102369
Mar 23, 06:09 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 02:01 UTC
Scheduled - This is to notify you that Aeris engineers will be performing a maintenance activity starting on March 23, 2023, at 2:00 AM UTC to deploy service enhancements.

During the activity, alerts, reports, network location APIs will be delayed. The online reports and dashboard widgets will not be available during the maintenance activity. Any scheduled reports will only be available post maintenance activity.

In addition, provisioning and portal access will be unavailable for up to 15 minutes followed by an intermittent impact of 45 minutes during the first half of the maintenance activity. However, there will be no impacts to data, voice, and SMS services. We appreciate your patience and understanding.

As always, if you have questions or issues, please submit them at Aeris Communications and reference Zendesk#102369
Mar 17, 09:16 UTC
Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023
Maintenance Notification
Completed - This is to notify you that the scheduled maintenance activity has been cancelled. Please see below for additional details.

Maintenance case reference number: 102189
Mar 18, 20:11 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on March 18, 2023, at 10:00 PM UTC to deploy the infrastructural enhancements.

During the maintenance activity, data services for 2G/3G/LTE will be impacted for up to 40 minutes. There will be no impact on voice, SMS, portal access, provisioning and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#102189
Mar 10, 05:32 UTC
Mar 17, 2023
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 17, 05:01 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 22:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on March 16, 2023, at 10:00 PM UTC to deploy the infrastructural enhancements.

During the maintenance activity, data services for 2G/3G/LTE will be impacted for up to 40 minutes. There will be no impact on voice, SMS, portal access, provisioning and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#102038
Mar 6, 07:51 UTC
Mar 16, 2023
Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023

No incidents reported.

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.

Mar 10, 2023
Maintenance Notification
Completed - The scheduled maintenance has been completed.
Mar 10, 05:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 22:00 UTC
Scheduled - To ensure uptime and stability, Aeris’ carrier partner will be performing an emergency maintenance activity starting on March 9, 2023, at 10:00 PM UTC to deploy the infrastructural enhancements.

During the maintenance activity, data services for 2G/3G/LTE will be impacted for up to 40 minutes. There will be no impact on voice, SMS, portal access, provisioning and reporting. Please see below for more details.

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications (support@aeris.net) and reference Zendesk#102034
Mar 6, 07:20 UTC
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