This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.
Description: Bulk provisioning stuck in submit process.
Incident case number: 177788
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Jun 25, 2026 - 20:47 UTC
Update
UPDATE 2: This message is to provide an update on the earlier incident. Following the previously implemented corrective actions, including increasing system capacity by adding additional processing nodes, the environment continues to show successful recovery. Aeris Engineering is actively monitoring the system to ensure ongoing stability and will provide further updates as needed.
Description: Bulk provisioning stuck in submit process.
Incident case number: 177788
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Jun 25, 2026 - 17:05 UTC
Monitoring
UPDATE 1: This message is to provide an update on the incident that occurred earlier. We identified an abnormally high volume of provisioning requests impacting the system. As a proactive corrective measure, we increased system capacity by adding additional processing nodes to stabilize the environment. Aeris Engineering is observing recovery and will continue to monitor the system closely. We will provide further updates as more information becomes available
Description: Bulk provisioning stuck in submit process.
Incident case number: 177788
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Jun 25, 2026 - 15:29 UTC
Investigating
This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.
Description: Bulk provisioning stuck in submit process.
Incident case number: 177788
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Jun 25, 2026 - 13:13 UTC
This incident affected: Fusion NA IoT Service (Provisioning), Global GSM Services (US Market) (Provisioning), Global GSM Services (UK, European and African Markets) (Provisioning), Dual-Mode A-LH Service (Provisioning), and Fusion Global IoT Service (Provisioning).