We would like to provide an update regarding the previously communicated device processing delays.
The emergency maintenance activity has been successfully completed. Following the activity, our engineering teams are monitoring the platform and processing performance to ensure services remain stable and operating as expected.
We will continue to monitor the affected services closely and provide further updates if required.
We apologize for any inconvenience caused and appreciate your patience and understanding.
Incident Case Number: 186030
If you have any additional questions or continue to experience issues, please contact support@aeris.net and reference the case number above.
Posted Sep 10, 2026 - 06:00 UTC
Investigating
Dear Valued Partners,
This is to inform you that Aeris team are currently experiencing delays in device processing, which may impact GSM and other device processing activities.
Current Situation: Our engineering teams are actively investigating the issue and, as part of the mitigation, an emergency maintenance activity is planned to help restore normal processing performance.
Potentially Impacted Services: Device Connectivity: Potential impact to 2G and 3G device connections within the Fusion Global and Global GSM segments. Provisioning: Potential impact to Dual Mode ALH provisioning. SMS Services: Potential impact to SMS services within ALH and Fusion NA.
Planned Action: The emergency maintenance activity is scheduled to begin at 05:30 AM UTC. The activity may result in a brief service interruption, with an expected impact of approximately 10–15 minutes.
Following the activity, our teams will closely monitor the platform to confirm that processing has returned to normal.
We will provide further updates as the activity progresses.
We apologize for any inconvenience caused and appreciate your patience and understanding.
Incident case number: 186030
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Sep 10, 2026 - 05:30 UTC
This incident affected: Fusion Global IoT Service (Data, SMS, Provisioning), Global GSM Services (US Market) (Data, Provisioning, SMS), Global GSM Services (UK, European and African Markets) (Data, Provisioning, SMS), Dual-Mode A-LH Service (SMS, Provisioning), API Web Services (AerFrame), and Fusion NA IoT Service (SMS).