If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Jun 17, 2025 - 12:50 UTC
Investigating
UPDATE 02: Aeris engineers continue to work on the resolution of the issue and additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Jun 17, 2025 - 11:42 UTC
Identified
Update 01: Aeris engineers have identified the issue at carrier partner's end. Aeris Team is working with the carrier partner to resolve the service degradation. No ETR is available at this time. Please see below for the services that are impacted.
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Jun 17, 2025 - 10:42 UTC
Investigating
This is to notify you that Aeris' monitoring system has detected a potential service impairment that is affecting device provisioning and cancellations for Dual Mode ALH SIMs. Aeris engineers are engaged in identification of the problem and are working to restore services.