This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.
Description: SMS service on FNA SIMs
Incident case number: 172813
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Apr 17, 2026 - 22:06 UTC
Monitoring
UPDATE 4: Aeris engineering team is now is able to observe recovery and we are currently monitoring to ensure stability. We will continue to provide updates as more information becomes available. Please see the details below for additional information.
Description: SMS service on FNA SIMs
Incident case number: 172813
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Apr 17, 2026 - 19:28 UTC
Update
UPDATE 3: Aeris engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: SMS service on FNA SIMs
Incident case number: 172813
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Apr 17, 2026 - 17:54 UTC
Update
UPDATE 2: Aeris and carrier partner engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: SMS service on FNA SIMs
Incident case number: 172813
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Apr 17, 2026 - 16:17 UTC
Update
UPDATE 1: The Aeris engineering team has engaged with carrier partner teams to continue troubleshooting the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: SMS service on FNA SIMs
Incident case number: 172813
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Apr 17, 2026 - 14:21 UTC
Investigating
This is to notify of a potential service impairment to Aeris services. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.
Description: SMS service FNA
Incident case number: 172813
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Apr 17, 2026 - 12:33 UTC
This incident affected: Fusion NA IoT Service (SMS).