This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.
Maintenance case reference number: 82884
Posted Sep 23, 2021 - 06:17 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 23, 2021 - 02:00 UTC
Update
UPDATE ;
Dear Valued Customer:
To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on September 23rd, at 02:00 AM UTC, to deploy service system enhancements.
During the activity, the listed functionalities will be affected throughout the maintenance window:
* Alerts, reports and network location API responses will be delayed during the maintenance window. * Online reports and dashboard widgets will not be available during the maintenance activity, and any scheduled reports will only be available post maintenance activity completion. * Provisioning and portal access will be unavailable for up to 30 minutes during the first half of the maintenance activity.
While not expected, Fusion North America customers using iot.aer.net APN may experience up to 5 minutes of service impact to data services in the second half of the maintenance window. No other customers are anticipated to experience any related impacts to data, voice, or SMS (via APIs) services.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications and reference Zendesk# 82884.
Posted Sep 20, 2021 - 20:28 UTC
Scheduled
Dear Valued Customer:
To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on September 23rd, at 02:00 AM UTC, to deploy service system enhancements.
During the activity, the listed functionalities will be affected throughout the maintenance window:
* Alerts, reports and network location API responses will be delayed during the maintenance window. * Online reports and dashboard widgets will not be available during the maintenance activity, and any scheduled reports will only be available post maintenance activity completion. * Provisioning and portal access will be unavailable for upto 30 minutes during the first half of the maintenance activity.
There will be no impacts to data, voice, and SMS (via APIs) services.
We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications and reference Zendesk# 82884.
Posted Sep 15, 2021 - 20:35 UTC
This scheduled maintenance affected: Business Services (Portal, My Reports, My Alerts), API Web Services (AerAdmin), Fusion NA IoT Service (Data, Provisioning), Global GSM Services (US Market) (Provisioning), Global GSM Services (UK, European and African Markets) (Provisioning), Dual-Mode A-LH Service (Provisioning), and Fusion Global IoT Service (Provisioning).