Maintenance Notification
Scheduled Maintenance Report for Aeris Connectivity Service Status
This is to notify you that the maintenance window activity has been completed. Please refer to the details below for additional information.

Maintenance case reference number: 83007
Posted Sep 29, 2021 - 05:04 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Sep 29, 2021 - 03:00 UTC
To ensure uptime and stability of our infrastructure, Aeris engineers will be performing a maintenance activity starting on Sep 29, at 03:00 AM UTC, to perform infrastructure failover testing. The below listed functionalities may be affected few times for 1 minute during the first half of the maintenance activity with a cumulative expected impact of 30 minutes.

* Data services - Devices attempting for new sessions may fail to connect.
* VPN services - New connections may fail.
* Portal access, Dashboard widgets, My Alerts, Reports and Provisioning services.
* API Web services (AerFrame and AerAdmin)

We appreciate your patience and understanding. As always, if you have questions or issues, please submit them at Aeris Communications ( and reference Zendesk #83007.
Posted Sep 20, 2021 - 15:34 UTC
This scheduled maintenance affected: Fusion NA IoT Service (Data, Provisioning), Neo 3G/LTE (Data, Provisioning, Portal), Fusion Global IoT Service (Data, Provisioning), CDMA Service (Data), Dual-Mode A-LH Service (Data, Provisioning), Business Services (Portal, My Reports, My Alerts, VPN connectivity), Global GSM Services (US Market) (Data, Provisioning), Neo 2G/3G (Data, Provisioning, Portal), and API Web Services (AerAdmin, AerFrame).