This is to notify you that Aeris engineers will be performing a maintenance activity starting on September 22, 2025 05:00 AM UTC to upgrade Watchtower components and deploy new Watchtower features. During the activity, data services will be affected starting at 2025-09-22 06:40 UTC for up to 20 minutes. There will be no impact to voice, SMS, portal access, or reporting. Please see below for more details.
Maintenance case reference number: IOTCHG-6457
IoTD customers using (Global SIM/Fusion Global) may experience intermittent, brief periods of packet loss. Those customers may also experience intermittent, brief periods during which Aeris Intelligent Network Detection and Response will not enforce Security Policies. These periods should not last more than one minute.
Posted Sep 15, 2025 - 19:16 UTC
This scheduled maintenance affects: Fusion Global IoT Service (Data) and Global GSM Services (UK, European and African Markets) (Data).