This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.
Description: 2G / 4G data and VoLTE traffic
Incident case number: 148430
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Jul 08, 2025 - 04:47 UTC
Identified
UPDATE 2 : Carrier partner engineers continue to investigate potential service impairment. At this time Aeris is not able to observe any service impact. We will provide another update once we receive more information from carrier partner.
Description: 2G / 4G data and VoLTE traffic
Incident case number: 148430
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Jul 07, 2025 - 16:39 UTC
Update
UPDATE 1: Carrier partner engineers continue to investigate potential service impairment. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are potentially impacted.
Description: 2G / 4G data and VoLTE traffic
Incident case number: 148430
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Jul 07, 2025 - 15:32 UTC
Investigating
This is to notify you that our carrier partner has reported potential service impairment of 2G / 4G a and VoLTE service. Aeris engineers are engaged with carrier partner to investigate this issue. We will provide another update once more information becomes available. Please see below for the services that are potentially impacted.
Description: 2G / 4G data and VoLTE traffic
Incident case number: 148430
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Jul 07, 2025 - 14:32 UTC
This incident affected: Fusion Global IoT Service (Data, Voice) and Global GSM Services (UK, European and African Markets) (Data, Voice).