This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.
Description: Access to Aeris AerPort Portal
Incident case number: 154822
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Oct 17, 2025 - 08:44 UTC
Update
UPDATE 2: Aeris technical teams are currently investigating the issue impacting access to the Aeris AerPort Portal and are actively working to restore the service as quickly as possible. Additional escalation measures have been initiated. An estimated time to resolution is not yet available. Please find below the list of impacted services. More updates to follow once available.
Description: Access to Aeris AerPort Portal
Incident case number: 154822
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Oct 17, 2025 - 08:10 UTC
Identified
UPDATE 1: Aeris engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: Access to Aeris AerPort Portal
Incident case number: 154822
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Oct 17, 2025 - 07:32 UTC
Investigating
This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.
Description: Access to Aeris AerPort Portal
Incident case number: 154822
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Oct 17, 2025 - 07:04 UTC
This incident affected: Business Services (Portal).