This is to notify you that the service impairment affecting the services listed below has been resolved. Please see below for more details.
Description: Access to Aeris AerPort Portal
Incident case number: 158740
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Dec 03, 2025 - 20:20 UTC
Update
UPDATE 3: This is to provide you with an update on the incident that occurred earlier. After over four hours of monitoring, portal services remain fully operational. We will continue to monitor for the next 24 hours to ensure complete system stability. Further updates will be provided as more information becomes available.
Description: Access to Aeris AerPort Portal
Incident case number: 158740
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Dec 02, 2025 - 20:14 UTC
Update
UPDATE 2: The Aeris engineering team has identified the issue and implemented corrective measures. We are now seeing signs of recovery, and the AerPort Portal is currently operating as expected. The team will continue to monitor AerPort Portal performance closely and will share further updates as new information becomes available. Please see below for the list of impacted services.
Description: Access to Aeris AerPort Portal
Incident case number: 158740
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Dec 02, 2025 - 15:39 UTC
Identified
UPDATE 1: Aeris engineers continue to troubleshoot the issue. Additional escalation measures have been taken. No ETR is available at this time. Please see below for the services that are impacted.
Description: Access to Aeris AerPort Portal
Incident case number: 158740
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Dec 02, 2025 - 14:15 UTC
Investigating
This is to notify you that Aeris' monitoring system has detected a potential service impairment. Aeris engineers are engaged in isolating the problem and will provide further updates as they become available. Please see below for the services that are potentially impacted.
Description: Access to Aeris AerPort Portal
Incident case number: 158740
If you have any additional questions, please contact support@aeris.net and reference the case number above.
Posted Dec 02, 2025 - 13:23 UTC
This incident affected: Business Services (Portal).